Check-in on the app has become a mandatory part of the passage to Canada, no matter how long the traveler has been outside the country.
It collects information on where the traveler has been, purpose of trip, contact details, vaccination information, pre-trip COVID-19 test results and quarantine plan once in Canada.
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Foreign nationals who do not provide their information have so far been prohibited from boarding planes bound for the country. Canadians, permanent residents and others with a right of entry have so far been subject to two weeks of quarantine if they do not provide their information to the app.
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MPs have received hundreds of complaints about politics, inaccessibility and unreliability. Conservative public safety critic Raquel Dancho said Monday during Question Period in the House of Commons.
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“The ArriveCan app crashed for some users. Many cannot access them from poor cell service. Many seniors do not have a smartphone. For others, expensive data plans are out of reach for them, ”she said.
Use of the ArriveCAN app applies to all travelers returning to Canada
Public Safety Minister Marco Mendicino told the House that the government will never hesitate to put in place measures to protect Canadians at the border, especially in light of the emergence of the new Omicron variant of COVID-19.
“Regarding ArriveCan, I would like to assure my colleagues that I have spoken with (the Canada Border Services Agency) so that there is additional guidance to enable travelers to provide the necessary information on ArriveCan. in person at the borders, ”he said.
The government created several new border restrictions in response to the spread of the Omicron variant, including closing borders to foreign nationals who have spent time in 10 African countries, and instituted new testing and quarantine requirements. for all inbound travelers.