eBay inadvertently suspended an unknown number of users on December 3. The platform has since acknowledged the issue, noting that users who were accidentally suspended have received a notification so they can fix the issue.
Social media users began reporting they were suspended from eBay on Friday, despite not knowingly breaking any rules on the platform. An entire Reddit thread on r / ebay is dedicated to the issue, and although the original post has since been deleted, dozens of other users have added their own experiences to the thread. One user describes his own version of the situation, much of which is echoed by other comments:
Suspended tonight with no possibility of a call, made an online conversation and the wife just told me it would not be discussed and then cut me off. Member since 1999, 100% positive, haven’t sold anything for years, no disputes, bought 5 small items in the past month with no issues.
Other users claim that eBay canceled their offers on products they have previously purchased and received, some of which were “Buy It Now” items, which users can purchase directly. As to the rationale for the bans, users say they received an email from the company saying they were putting “the eBay community at risk”. Some users claim that when they contacted eBay customer service about this, their bans were confirmed and no further information was provided to them.
Yesterday a small number of eBay accounts were inadvertently suspended. The issue is resolved and all users who need to take action have been notified. If you still need help, please send your name, email and zip code by DM so that we can verify it. ~ Beca https://t.co/KlP3BGeZjr
– Ask eBay (@AskeBay) December 4, 2021
Outside of Reddit, users on the other side Twitter also complained about the seemingly random suspensions that took place on the 3rd. The next day eBay responded to some of the reports, noting that users can send a DM to the @AskeBay Twitter account with their information to resolve the issue.
“On December 3, a small number of eBay accounts were inadvertently suspended,” eBay spokeswoman Trina Somera said in a statement to The edge. “The issue has been resolved and all users who need to take action have been notified. We regret any concerns this may have caused. “
Although eBay acknowledged the issue, we still don’t know how many users were accidentally suspended, or why it happened. However, we can assume that the mass suspensions could have been caused by some sort of error with eBay’s algorithm.