Relief from boring robocalls soon on the way – .

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Relief from boring robocalls soon on the way – .


TORONTO – Canada’s telecommunications regulator is calling on carriers to do more to stop harmful robocalls.

Telephone companies, including Bell Canada – the parent company of CTV News – are required to update their networks by the end of the month, so that new protections for customers can be implemented.

According to the Canadian Radio, Television and Telecommunications Commission (CRTC), approximately 25 percent of all calls made to mobile phones are robocalls.

Calls are often used in scams and now there is new technology that could block many of them before they even reach your phone.

The CRTC wants telecommunications companies to implement technology that can stop spoofed and fraudulent phone calls. This would be done at the network level so that unwanted calls never reach your phone.

Tech expert Carmi Levy said this is good news for consumers who have been frustrated with unwanted calls.

“This is the best news possible for consumers. For years we have struggled with unwanted calls on our phones and it is increasingly difficult to distinguish legitimate calls from non-legitimate calls, ”said Levy.

While consumers may have installed automated call blocking apps or call blocking filters in the past, this new technology known as STIR / SHAKEN will stop fraudulent calls without any action from customers. .

“It’s really a hands-off solution and over time customers should notice a reduction in the volume and frequency of these calls,” Levy said.

In a statement, Bell said it “supports the CRTC’s various efforts to protect Canadians from the harmful effects of nuisance, fraud and misidentified voice calls, including the November 30 implementation of STIR / SHAKEN, one of the many protective measures. In preparation, we upgraded our IP-enabled wireless and wired networks and expedited the delivery and testing of the necessary authentication equipment.

Bell added, “We have also conducted our own voluntary fraud and scam blocking trial over the past 16 months with permission from the CRTC, voluntarily blocking verified fraudulent and fraudulent calls to protect Canadians – more than one. billion calls to date. We were also one of the first carriers to implement the CRTC’s Universal Call Blocking program, which automatically blocks calls from non-standard phone numbers, such as 222-222-2222.

Rogers Communications said, “We know that receiving unwanted calls is frustrating for our customers and we have worked closely with the CRTC and industry partners to combat them, including implementing this new feature here. the end of this month to inform our customers whether the caller can be trusted. This new technology is one way to deal with unwanted calls and we continue to work on a range of solutions. “

Rogers added, “The technology, known by its acronym ‘STIR / SHAKEN’, will allow operators to authenticate caller ID information for Internet Protocol-based voice calls and notify the customer receiving the caller ID information. ‘call if the caller’s identity is reliable. End-to-end IP technology is required, between the originating operator and the terminating operator. Starting November 30, compatible wireless devices will notify end users which IP voice calls were authenticated by the originating party (for example, “valid number” in the call display or in the call history for indicate that the caller is trustworthy). “

Telus told CTV News in a statement, “In addition to meeting the CRTC’s STIR / SHAKEN implementation date of November 30, in the spring of 2020, TELUS has launched TELUS Call Control, a free feature available to all customers without wire that blocks the majority of automatically dialed calls. The feature requires unknown callers to listen to a short message and answer manually with a one-digit code. The majority of nuisance calls, including scams, are generated by computer dialers which allow spammers to dial multiple numbers at once and are normally unable to respond to the call control message.

Telus added, “We also help customers protect their privacy by offering a number of tools on our website and through TELUS Wise, a free educational program that emphasizes Internet and phone security. intelligent.

During the pandemic, many call centers associated with fraudulent activity were closed, but they are now functioning again.

The Canadian Anti-Fraud Center said Canadians have already lost more than $ 15 million to the CRA phone scam and other service scams this year.

CTV News is a division of Bell Media, which is owned by BCE.

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