How does SignalConso’s consumer complaints service work in France? – .

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How does SignalConso’s consumer complaints service work in France? – .


Reader’s Question: I have a problem with a company that failed to deliver on its promises on time. My French neighbor suggested that I use SignalConso, but I don’t understand much about it. Could you please explain? It’s free?
SignalConso is a public service that allows consumers to report issues or file a complaint against businesses for issues related to fraud, loss, damage, breach of contract, etc.

It is part of the General Directorate for Competition, Consumption and the Fight against Fraud (DGCCRF), which is a directorate of the Ministry of the Economy and Finance.

It is a completely free and easy-to-use online service, with consumers being guided through each step of their complaint.

SignalConso inspected 94,000 establishments and 20,700 websites in 2020.

Step 1:

You need to go to the SignalConso website, which you can find at this link.

You will first find out if the issue you are experiencing is worth investigating by the SignalConso team. If not, the website will tell you why.

To start the process, click on the option: ‘Report a problem’

This will then bring you to a list of different issues you might have, whether it be with an internet provider, utility company, construction company, bank, store, etc. Choose the one that best suits your situation.

You will then need to answer a series of questions about your specific problem. This is all in French, so use online translation tools or ask a friend if you need help figuring it out.

2nd step:

Once you have answered the questions, the site will advise you on what to do next in addition to reporting the problem, depending on what it is. The site also informs you about your rights as a consumer.

Step 3:

If your issue is valid, the SignalConso team contacts the company to inform them of your report (which you can choose to make anonymous).

The company may decide to correct the problem. You will be kept informed by SignalConso by e-mail.

If you have chosen to share your contact details with the company, they may contact you directly about the issue.

Step 4:

Your report is recorded in the DGCCRF database.

If there are too many reports on a single company or if the problem you have reported is considered serious by SignalConso investigators, the DGCCRF may decide to monitor or inspect the company you have reported.

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