website hit by hackers, leaving thousands of customers frustrated

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Tesco has been hit by hackers, preventing thousands of frustrated shoppers from shopping online at Britain’s largest supermarket.

The outage means its website and grocery app are down for a second day, preventing people from booking deliveries or changing existing orders.

A Tesco spokesperson said: “Since yesterday we have experienced disruption to our website and online grocery app. An attempt was made to interfere with our systems which caused problems with the search function on the site. We are working hard to fully restore all services and apologize for the inconvenience caused.

“There is no reason to believe this issue is impacting customer data and we continue to take ongoing steps to ensure all data remains secure. “

Buyers took to social media to express their frustration. Some posted messages they had received from the supermarket telling them that due to the “current IT problem” Tesco was unable to access or change orders at this time.

Tesco receives 1.3 million online orders every week.

Sara Willman, a flower wholesaler at Wiltshire florists, tweeted: “Yesterday you said send a DM to cancel my order due today. Today I receive a response to say that it is not possible. I understand you still have computer issues but although I love gin I don’t need 2 bottles and chips tonight when @asda saved the day with real food this morning!

Tesco tweeted Saturday: “We’re having a problem with our website and app and we’re working hard to get things going again. We apologize for any problem. “

On Sunday morning, the company tweeted: “Our IT teams are doing their best and will get the website and application up and running as soon as possible. At the moment, we don’t have an update or timeline as to when we can expect this to happen. I am really sorry. TY – Cameron ”

Rival supermarket Asda intervened by tweeting: “Hello, I hope we can help you. We have slots available and some for the same day or tomorrow, if you go to our website or our app it will allow you to place an order for the items you need 🙂 ”


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