The Three mobile network went down this morning, with users in the UK complaining that they could not make or receive calls.
According to Down Detector, the problems started around 5:00 am BST, causing nearly 1,500 complaints so far.
Three confirmed that there was a problem shortly after 07:30 BST.
The network tweeted: “We are currently experiencing technical issues with some calls.
Mobile network Three goes down this morning, with UK users complaining that they cannot make or receive calls
According to Down Detector, the problems started around 5:00 a.m. BST, causing nearly 1,500 complaints so far (pictured)
Three confirmed there was a problem by tweeting to their customers shortly after 7:30 a.m. BST
“Please accept our apologies if you have been affected by this, our engineers are working hard to make it right. Check back here for updates. ‘
A number of Three’s customers have taken to Twitter to express frustration over the technical difficulties.
One, named Lisa, tweeted: “Anyone who has problems with @ThreeUK, my whole family can’t make or receive calls. #Three # 3 #failure ‘.
Another added: “@ThreeUKSupport I can’t phone or people can’t phone me and the same goes for people who are on the #Three #help network.”
Andrew Palmer wrote: ‘@ThreeUKSupports all of our phones [sic] on the Three network are unable to make or receive calls.
‘Cannot use live chat for support, cannot call three helpers from another network.’
And a Twitter user named Karl tweeted, “@ThreeUK is your nationwide network because multiple people with Three can’t make, receive phone calls or texts, but can FaceTime, use the internet, and iMessage. “
The problems follow the global outages of social media giants Facebook, Instagram, WhatsApp and Snapchat over the past week and a half.
Snapchat had an outage yesterday which lasted nearly four hours and prevented users around the world from sending or receiving photos.
And just over a week ago, all Facebook-owned apps crashed for nearly seven hours in a massive global crash.
Facebook, Instagram, WhatsApp and Facebook Messenger went down on October 4 after a faulty update disconnected Facebook’s servers from the internet and shut down all of its services.
In response to last week’s blackout, Instagram announced on Tuesday that it is testing a new alert feature that will notify users when the app is down.
There have also been blackouts for Sky Broadband and Talk and Zoom over the past two months.
A number of three mobile customers have taken to Twitter to express their frustration over the technical difficulties.
This map shows where complaints in the UK about Three’s network originate from.
In September, Sky Broadband and Talk were cut for two hours, preventing users in eastern and central Scotland from accessing the internet.
And on August 23, Zoom suffered an hour-long outage that prevented users around the world from accessing the video conferencing app.
Last month, Three became the last of Britain’s ‘big three’ telecommunications network providers to reinstate roaming charges when traveling abroad, a further blow to consumers after Brexit.
From 23 May next year, customers who have taken out a new contract or upgraded to Three from 1 October will pay a charge of £ 2 per day when roaming in the EU.
In addition to this £ 2 fee for EU countries, non-EU countries that were previously free to travel with Three will now incur a daily fee of £ 5 (although the Republic of Ireland and the Isle of Man are exempt).
Trois joins EE and Vodafone, both of which announced the return of charges earlier this summer, while O2 has clung to a fair-use roaming limit.