Massive Cox outage affecting TV and internet services – .

Massive Cox outage affecting TV and internet services – .

BATON ROUGE – A massive outage impacts the business and personal accounts of Cox clients.

Video and internet outages were reported in Baton Rouge around 7 p.m. on Friday. Similar problems were encountered in Lafayette and in the I-10 corridor., a website that tracks outages, showed customers in southern Louisiana were having issues or outages with Cox as well as communities in Dallas and the West Coast.

A spokesperson said company engineers were looking for the source of the outage, which mainly affected Louisiana customers in Baton Rouge and Lafayette.

There was no immediate estimate available on when service could be restored.

At around 8:30 p.m. Friday, a spokesperson for Cox made this statement:

“We are experiencing a breakdown in our Baton Rouge and [Lafayette] markets. At present, we are collecting more information to determine the extent of the impact. We will provide an update once we have more information. “

Some Cox customers have been told that services may be restored on Saturday morning or afternoon. WBRZ employees have been told by Cox that service could be restored as early as 1 a.m. Saturday on their private service accounts. Cox was unable to provide general information on citywide catering when contacted for a statement.

The Baton Rouge emergency call center told WBRZ on Friday that it had to manually route calls and ditched its automated dispatch system during the outage. All 911 calls were answered and there was no delay in sending help due to the Cox outage.

Cox is the third largest cable operator in the United States. The company has more than 3 million Internet customers. He has clients in Arizona, Arkansas, California, Connecticut, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Massachusetts, Nebraska, Nevada, North Carolina, Ohio, Oklahoma, Rhode Island and Virginia.


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