Air Canada flights to Hong Kong from Vancouver – .

Air Canada flights to Hong Kong from Vancouver – .

The airline was just as stunned as its passengers when the Hong Kong Department of Health lifted the ban

Air Canada is in the process of re-booking and reimbursing passengers affected by Hong Kong’s temporary ban on its flights from Vancouver.

The airline and its customers scrambled over the weekend when the Hong Kong Department of Health suddenly – and without much explanation – banned Air Canada from flying into the city from Vancouver from 16-29. October.

According to a statement released Friday, a passenger on Air Canada flight AC007, arriving in Hong Kong from Vancouver on October 13, was confirmed to have COVID-19 through arrival testing.

Another passenger on this flight did not comply with the requirements of the Disease Prevention and Control Regulation (regulation of cross-border means of transport and travelers).

Hong Kong recorded 59 new cases of COVID-19 between October 1 and October 14, with one of them being a locally spread case of “unknown origin.”

In a statement published to the Richmond News, the airline confirmed that its passenger flights from Vancouver to Hong Kong on October 16, 19, 23 and 26 have been canceled.

However, Air Canada’s Toronto-Hong Kong passenger flights and Vancouver-Hong Kong cargo flights “are not affected and will continue to operate as planned,” the statement said.

The airline said it had no information on how many customers were affected, but added that passengers affected by the four canceled flights are being booked and being offered travel options, such as a trip at a later date, “when available and tailored to the client.” “

The airline stressed that customers are also entitled to a refund of the remaining value of their tickets “if we are not able to rebook them on a new flight departing within three hours of their original departure time.” .

Hong Kong also reported nine imported cases of COVID-19 on Friday. The patients include seven women and two men, aged three to 68, who arrived from Canada, the Philippines, Russia, Egypt, India and the Maldives.

Of the nine patients, two presented with symptoms. Six had received two doses of the COVID-19 vaccine, including one of the patients with symptoms.

Eight of the cases were mutant strains, while the ninth case’s mutation test result was still pending, according to a statement from the city’s health department.

Meanwhile, Glynnis Chan, owner of Richmond-based Happy Times Travel and Tour Ltd, told the News that she was woken up in the middle of the night over the weekend by a frantic customer who learned of the ban on flight.

“A few clients are concerned that they will not be able to get back to Hong Kong on time, including one client who had to attend his father’s funeral,” Chan said.

Chan then found a solution to help customers reschedule and book their plane tickets and accommodations, making sure they didn’t miss out on anything important.

“I was worried sick about my clients once they left Canada for Hong Kong and until they returned to Canada,” Chan added.

“Change is unpredictable and a small adjustment could force our team to reschedule and rearrange the entire trip. “

Following the Air Canada ban, Cathay Pacific’s direct flights to Hong Kong climbed to approximately $ 3,618.

People can still get to Hong Kong via Air Canada if they are comfortable with a 30-hour trip, including two additional stops, and are willing to shell out $ 5,138.


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