These lodge owners have raised issues with people who claim their children don’t count towards the total booking, as well as groups who think that because they’ve rented the property out they can fill it with so much. guests as they wish.
A guesthouse owner based in the Cognac region had problems not with the stay of additional people, but with the installation of additional beds in the house.
Their property was booked for six people in four beds, but the guests turned out to be contract workers nearby, who all wanted to sleep on their own and therefore brought cots with them.
Knowing that their insurance covers up to six sleeping spaces in just four beds, the owner is now concerned that this could affect the insurance covering the property.
Gîtes de France, which brings together 42,000 owners and 70,000 properties across the country, said The connection that the insurance conditions of the gîtes are in fact based on the number of places in a property.
If the number of people arriving exceeds the number of places available, this will affect the insurance of customers, which, if they are French, would normally be their liability insurance (liability insurance)
Guests should be aware, Gîtes de France said, that if they want to add more people to their booking before they arrive, they are obligated to ask their host first.
If the owner of the lodging accepts this modification, there is no problem. However, if they fail to do so and an accident occurs causing property damage, guests may not be covered as they will be in breach of their insurance terms.
However, these rules only apply to overnight stays. During the day, hosts can invite other people to join them in the lodge, provided that the number does not exceed the limits set by the host.
In addition, if the host informs his guests of any other rules or conditions – regarding, for example, the use of the swimming pool or the garden – these must be observed.
A summer of problems for the owners of the lodgings
Melissa Miller, who runs a lodge in Monflanquin (Nouvelle-Aquitaine), told The Connexion that based on her own experience and discussions with others on social media, the issues with additional undisclosed guests appear have become more frequent this year.
“I think it’s probably because of Covid,” she said. “People are all trying to get into the lodges because they are safer. “
She added that with more people traveling to vacation destinations by car and fewer by planes due to Covid-19 restrictions, it is now easier for friends and family to join guests at the last minute.
“Some people were approached about additional guests and then got aggressive; how to charge them more? You cannot impose anything.
“We are all doing our best. We put exactly what we expect and who we expect on the reservation.
It would be better if they asked me right before, because now I don’t know where I am in relation to things like tourist tax [a tax per night’s stay that is collected on behalf of local authorities]. »
It is not only the extra adults that are a problem for the owners of the lodgings, but also the guests who arrive with babies and pets not mentioned before.
Small children should be included in the reservation, Miller said, so guests can ensure that safety measures such as stair gates and gates around the pool are in place.
“As the owner, the concern becomes yours,” she said, adding that animals such as dogs can potentially disturb neighbors by barking or trigger allergic reactions in future guests.
Emma Roberts, who has been running a lodge near Duras (Nouvelle-Aquitaine) since 2014, added that, by law, hosts must keep track of the names of all their guests, for reasons including collection of tourist tax. .
She said: “If for some reason there was an incident and the police intervened, they would arrive at the house and you would not be able to account for everyone who was there.
“When you live in the countryside, the thought of having additional strangers coming to your property doesn’t make you feel very safe. “
People booking to stay at a lodge are entering into a two-way contract with their host, demanding ‘trust’ on both sides, Ms Roberts added. “Bringing in more people than you originally booked is abusing that. “
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