Frustration mounts as McGregor resident waits for reimbursement from Air Canada – .

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Frustration mounts as McGregor resident waits for reimbursement from Air Canada – .


WINDSOR, ONT. – A McGregor woman continues to be increasingly frustrated with Air Canada as she still seeks a refund for a flight dating back to March 2020.

“I am tired of the battle with Air Canada. It’s to the point where I got it, said Rosalynne Ouellette.

In March 2020, Ouellette’s vacation to Hawaii was cut short due to the pandemic.

“After spending eight hours on standby with Air Canada, we had two computers and two phones on. We couldn’t go anywhere so I had to book a new flight and pay for it. I couldn’t even adjust my reservation, which I already had, ”Ouellette explains.

Since then, Ouellette has been trying to get reimbursed for just under seven hundred dollars from Air Canada.

“The refund is $ 677.22, which isn’t quite the cost of what I had to pay to get home, as it was over $ 1,100,” Ouellette says.

Ouellette documented months of emails with Air Canada, but no refund.

“They offered me a voucher and I said I didn’t want the voucher I wanted the refund,” Ouellette says.

On July 28, Ouellette received a response from an email dated May 12, 2020.

“I apologize for the inconvenience caused by the refund request. They sent my request to the refunds department for review and consideration. They will contact you directly by email, ”said Ouellette.

CTV News contacted Air Canada on Saturday, but did not receive a response.

According to the Air Canada website, “The July 12 deadline for submitting a refund request to your original payment method for tickets with a travel date equal to or after February 1, 2020 and purchased before February 1, 2020. April 13, 2021 is now closed. If you missed the deadline, you can still request that the remaining value of your ticket be transferred to an Air Canada travel voucher… ”

“It’s uncharted territory. Never before have tour operators needed to cancel so many vacations and manage refunds and future travel credits, so be patient, ”said Patti Oshar, Vacation Consultant at Expedia Cruises.

Oshar recommends that all travelers use an agent.

“We have you covered, we take care of you before, during and after the trip or if it is canceled, we also take care of it for you,” says Oshar.

Ouellette says she just wants her money back soon.

“I am very upset by this. I don’t think Air Canada should treat someone like that, whether they are Canadian or not. It should follow what its policy says, which is that it will fully reimburse the money spent. ”

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