Confusion continues with travelers stranded at LAX after Spirit Airlines flights are canceled – CBS Los Angeles – .

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Confusion continues with travelers stranded at LAX after Spirit Airlines flights are canceled – CBS Los Angeles – .


LOS ANGELES (CBSLA) – Following an issue that started over the weekend, hundreds of Spirit Airlines flights were canceled across the country, leading to problems with dozens of arrivals at Los Angeles International Airport and the carrier is struggling to meet its schedule.
Spirit says the delays and cancellations were caused by a series of weather and operational issues.

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“We had to proactively cancel some flights on the network, but the majority of flights are still scheduled as planned,” said Spirit Airlines spokesman Erik Hofmeyer.

However, confusion continued Tuesday at LAX as even more cancellations left passengers stranded.

The airline said the majority of its flights would go as planned, but many travelers remained frustrated and stranded.

“Everything was canceled,” said Brock Pence, a Spirit Airline passenger. ” No reason. It has just been canceled. I’m frustrated and I never will. I’ll fly with another airline, never Spirit. I’m done with this. “

Spirit customers are asked to check their email and flight status before heading to the airport.

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Another customer left stranded by cancellations said he didn’t know his flight had been canceled until he got to LAX and checked out the board. He added that he had not received an email.

“I understand there are staff issues, that’s what they say, but we can’t even get our hands on customer service. We called the customer service line, gave them our flight number and they said, “We can’t help you,” and you hung up, ”the man said.

Spirit Airlines said Tuesday, “We understand how frustrating it is for our customers when plans change unexpectedly. We make every effort to provide refunds and cancellations and, where possible, to welcome our guests back.

The airline added that the fastest way to get help is through the company’s online chat feature.

According to FlightAware, Spirit Airlines canceled 313 flights on Monday, 40% of its scheduled flights and 210 flights were delayed.

American Airlines is also having problems with more than 500 canceled flights.

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(© Copyright 2021 CBS Broadcasting Inc. All rights reserved. City News Service contributed to this report.)

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