Users of the Santander, Natwest, Halifax and TSB websites and apps complained that they couldn’t access online banking as usual.
Santander said on Twitter that he was aware of an issue that was preventing some of his customers from signing in. He suggested users switch between Wi-Fi and data connections and see if they could connect.
Natwest also acknowledged the issues and suggested that the issues could be related to what network provider customers are using. He also suggested that customers might be successful if they switch between different types of connections, possibly to try with a different network.
HSBC also said it is aware of the issues and that they only appear to affect some of its customers. “We are very sorry and are working hard to resolve this issue,” he wrote, and asked customers to call if they have any urgent issues.
Some have suggested that at least some of the issues might not be the result of issues with the banking apps themselves, but with an issue with Sky Internet, which appears to be wrongly routing internet traffic so some websites won’t work. not.
As such, people might have success changing their DNS to use Google’s, which can be done relatively simply from the browser. But switching to a phone’s data connection rather than WiFi can have the same effect.