Your flight has been delayed / canceled. Now what? – .

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Your flight has been delayed / canceled. Now what? – .


Airline passengers – eager to fly into the skies after more than a year after the pandemic choked the industry – face a slew of delays and cancellations.

In some cases, flights are even canceled after passengers have boarded. The stress of having to find a backup plan is felt by customers across the industry.

Recently, Southwest Airlines canceled about 600 flights and delayed more than 4,000 between last Friday and Sunday, according to reports. Then, on Monday and Tuesday, the airline delayed a total of 2,355 flights, according to FlightAware.com global flight tracker data.

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American Airlines customers have also suffered from delays and cancellations. At the end of June, the carrier canceled about 80 flights a day and confirmed that it would adjust a “fraction” of its flight schedules in July.

The changes in American’s operations are due to both a reported staff shortage and unprecedented weather conditions at its larger hubs. In fact, on Thursday, an American Airlines flight out of Charlotte was canceled even after 172 passengers boarded due to “adverse weather conditions, which restricted air traffic in the mid-Atlantic and north -is, ”an American Airlines spokesperson told FOX Business.

Travelers walk through Salt Lake City International Airport on Tuesday, March 9, 2021, in Salt Lake City. (AP Photo / Rick Bowmer)

To help, major carriers have offered some advice to troubled passengers struggling to find another option.

American Airlines told FOX Business that passengers have three options when faced with a cancellation.

One option is to take their scheduled flight in the American Airlines app. Passengers can search for alternative flights and reschedule their travel plans immediately. Passengers can also change their flight online under “your trips” on aa.com.

SOUTH-WEST AIRLINES ARE FIRED TO DELAY, CANCEL THOUSANDS OF FLIGHTS

If a passenger is already at the airport, he can use a terminal to scan his boarding pass in order to re-book his trip.

“A customer at the airport whose flight is affected by irregular operations is given a special number that will connect them to a reservation agent to help them with an average wait time of less than 30 seconds,” said a door -speaking of American Airlines.

On a related note, United Airlines is also urging customers to use the carrier’s app, go online at united.com/checkin, or use an airport kiosk to handle any travel disruption.

Teleprinter security Last Changer Changer %
UAL UNITED AIRLINES HOLDINGS, INC. 52,77 -0,31 -0,58%
FILL SOUTH-WEST AIRLINES CO. 53,66 -0,20 -0,37%
OF DELTA AIRLINES, INC. 44.15 -0.08 -0,18%
AAL GROUPE AMERICAN AIRLINES, INC. 21.48 -0,03 -0.14%

In less than five minutes, the airline says customers can check if they already have a new flight, change their reservation, get on the waiting list or find other airports.

If a passenger joins the waiting list, the airline has noted that the passenger will not have to give up their confirmed seat on their changed flight and will not have to pay a waiting fee.

“If your flight is delayed for more than an hour or canceled, or if you missed a connection, we are actively looking for ways to get you back on track and we may have already found a new flight for you,” says the airline’s website.

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Southwest Airlines told FOX Business that the carrier encourages its customers to visit Southwest.com or call the carrier at 1-800-I-FLYSWA. If a customer is already at the airport, they are encouraged to visit a Southwest Airlines customer service agent.

Meanwhile, Delta Air Lines noted that the carrier had only faced a “small” number of cancellations. The airline has had around 18 Delta Connection / Regional Partner flight cancellations as recently as Thursday due to
“Weather and air traffic control traffic jams in the northeastern United States,” a Delta spokesperson told FOX Business.

However, the carrier still has protocols in place to help customers in a hurry, even if they need to change a trip within 24 hours of departure. Passengers can use the same-day change function to browse a range of alternative flight options.

If a passenger’s flight is canceled or if a connection is missed due to weather, the airline will automatically send them a notification directing them to another flight option in the app.

AMERICAN AIRLINES PLANS TO CANCEL APPROXIMATELY 80 FLIGHTS PER DAY UNTIL JUNE

Currently, Delta’s Operations and Customer Center (OCC) – comprising a team of 25 meteorologists – are “monitoring weather systems stretching along the east coast to the southern plains” for the upcoming holiday weekend. , depending on the carrier.

Delta, which noted that domestic leisure travel has rebounded to pre-pandemic levels, expects to see about 2.2 million customers between July 2 and July 6.

“If your flight is delayed or canceled for any reason, you will be automatically re-rented and can use the Fly Delta app to manage your travel plans,” the carrier wrote in a note to customers on Friday.

To monitor flight status, passengers can monitor Delta.com or the Fly Delta app.

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