Simon Thompson, a former Ocado and Apple executive, has launched a review of Royal Mail’s ‘entire product suite and offering’, The telegraph has learned.
The six-month review will examine customers’ appetites for expensive, tracked, signed and special deliveries as part of an effort to cut costs and adapt to the modern world where more and more customers are. glad the packages are left in a safe place or with a neighbor.
Removal of signed services will require a change in the law which governs Royal Mail’s responsibility to provide universal service. The review keeps all options open, with a final decision to be made next year.
Keith Williams, chairman of the Royal Mail, has previously suggested Saturday deliveries could be phased out as the postal monopoly battles a terminal decline in letters – a move that would also require legislative changes and the support of Westminster MPs .
Letter volumes have fallen by nearly a fifth from pre-pandemic figures two years ago, Royal Mail said on Wednesday.
Ofcom, the postal regulator, investigated the request for a letter service on Saturday. He found that the public would not suffer if deliveries were reduced to five days a week. The move could save Royal Mail around £ 225million.