A pub publicly humiliated potential customers who voluntarily reserved 42 seats in its restaurant, for not showing up.
The Black Ladd in Shaw, Greater Manchester was forced to turn down 47 genuine customers after an “individual or individuals” used false information to reserve seven tables.
Made through an online reservation service set up due to coronavirus restrictions, each reservation, for six dinners, was made using fake contact details.
The Black Ladd in Shaw, Greater Manchester was forced to turn down 47 genuine customers
Buckstones Road pub staff believe this was done on purpose and said the team members last half their duty hours as a result “what they rely on for a living”.
Bosses said they believed it was done to financially disrupt the business.
In a social media post, the staff wrote: “All management and staff at The Black Ladd want to say a big thank you to the person (s) who decided to use our online reservation service to book tickets. tables using false information and wasting 42 seats in our restaurant yesterday.
It is not enough that our sector has already been hit the hardest by covid, but this person or these people have decided to reserve 7 tables each for 6 diners, all for yesterday using fake data and phone numbers to each time with no intention of ever showing up.
The nature of the NHS Covid app – which tells people to self-isolate if they have approached a certain distance from someone who tested positive later – means hotel staff walking in high-traffic areas is particularly likely to receive notifications
“This was done for no other reason than this person (s) wanted to financially disrupt our business.
“Yesterday we had to turn away 47 clients who legitimately wish to come and dine with us, but due to this deliberately disgusting act, we had to refuse them a table.
“The main reason it’s so frustrating is that our lovely staff yesterday wasted half of their living hours. What hurts just as much is that we had to turn away some of our loyal elderly customers who come every Tuesday evening because of this disgusting act !!
“I will of course personally ensure that no member of my staff loses out of their pocket due to someone’s stupid act. ”
The message then confirmed that the reservation system had now been changed.
Customers will now be required to provide their card details so the pub doesn’t lose their pocket if they don’t show up.
Money will be taken from the card if reservations are canceled too late or if the group does not arrive.
The industry has already gone through a difficult time with the coronavirus.
More recently, pubs and restaurants are experiencing severe labor shortages and are being forced to shut down and fire thousands of employees home following the NHS Covid app repeatedly telling them to stop. self-isolate amid a growing number of cases.
Employees must stay home for up to ten days after coming into contact with a positive case even if they test negative for Covid. Hospitality managers want this to change so that anyone who receives a negative result can return to work.
A single Wetherspoons in Weston-super-Mare earlier this week had 75 staff members forced to stay home after coming into contact with positive cases, while Hawksmoor steakhouse in London received 25 test and trace notifications in four weeks after reopening.
The nature of the NHS Covid app – which tells people to self-isolate if they’ve been in ‘close contact’ with someone who tests positive later – means hotel staff walking around Highly frequented places are particularly likely to receive notifications.
Close contact means being within two meters of a person testing positive for the virus for 15 minutes or more or within one meter for a minute or more.
The app has previously been criticized for issues including sending phantom exposure alerts, causing unnecessary alarming and periods of self-isolation for users.