April Allinson tested positive for Covid the day before she returned home with her 13-year-old daughter Ellie and friend Lilly.
All three were forced to spend 10 days in isolation in their hotel rooms and were due to be released on Friday and return to the UK on Saturday.
But April said the Spanish Embassy has now said the two teenagers must self-quarantine for an additional 10 days – bringing their total isolation period to 21 days, Teeside Live reports.
The owner of the beauty business, of Stockton-On-Tees, said authorities decided the two young girls could have caught Covid while in isolation with April and therefore had to stay on the island.
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The bubbling 30-year-old said she “doesn’t understand how it can be acceptable or legal” to leave two teenage girls alone in a foreign country for 10 days.
April is desperate to rectify the situation as quickly as possible and a person in contact with the Foreign Office has now told her that she was “very positive that this should be able to be fixed”.
She said: “We are coming on vacation on the 14th and we were only supposed to stay here for seven days and come back on the 21st.
“We ordered a flight aptitude test on the 20th which came back negative so we all thought we were going home and then I got a phone about five hours after my test.
“They said I wasn’t negative, I was actually positive and they sent me another email.
“The email they sent me went to my spam folder and they retested me the next morning.
“It came back positive that we were already isolated and not allowed to leave the room.
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“It’s absolutely good, we accepted it and will do our 10-day isolation. “
April said she was told on Tuesday that she could return home but the two girls were to stay in Mallorca.
“They’re trying to say that once I leave my kids their quarantine starts then even though they’ve been isolated with me for 10 days,” she said.
The aesthetic practitioner booked the trip last year and when they first arrived on the island it was green but was changed to ‘amber’ by the UK government while they were there.
April has exhausted all options for contacting the Spanish and British embassies and says they have been “no help at all” other than “we will call you back”.
She added: “I cannot leave, I have two children here who are 13 years old.
“It’s really worrying that they say I have to leave for their quarantine to begin.
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“I don’t understand that and I’ve never heard of it.
“They won’t let the children go with me on the 31st saying that the quarantine has not yet started. “
April said all three also produced negative covid tests.
Due to the extended stay, she also faces huge bills after her quarantine is over as she has a daily hotel and parking fee which will cost her an additional £ 2,400 on top of her original holiday price.
April said: “Newcastle Airport will not be extending my parking lot either.
“They charge me £ 20 a day so it’s going to cost me £ 200 to get my car out of the parking lot when I get home.
“But obviously if I have to stay another 10 days it will cost me £ 400 to get my car out. “
However, she praised the hotel, saying they had “taken care of themselves” since they were forced to self-isolate.
April explained how the whole floor was closed, staff have to drop food at the door, and they were provided with a WhatsApp number in case they needed anything.
“They were really good,” she said.
April and the two youngsters have not been allowed out since her positive test which she says is “fair enough”.
But she says if they’re quarantined for an additional 10 days, the three of them will be in one room for a total of 20 days.
April added that the teens were bored and sick, but “understand what’s going on and worry about having to stay another 10 days.”
April said she was not complaining about being in quarantine, but the problem was leaving two children in another country.
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She said: “I don’t want it to be about being in quarantine for 10 days and having to quarantine at all.
“The point is that we have done our 10 days and it’s quite good, it’s in the next few days.
“We have no problem with that.
“The problem now is that the Spanish government is trying to tell the girls, who are 13, that they are only quarantined when I leave them.
“Their last contact with me is in their early forties.
“I don’t understand how this can be acceptable or legal.
“This is the problem. That’s what we’re trying to get help for.
“They say they have to be left alone is absolutely ridiculous. “
Spain, including the Canary Islands and the Balearic Islands, is on the Orange List to enter England.
The Spanish government requires all arrivals to Spain from the UK to present at entry a pre-travel declaration form and one of the following a negative COVID-19 test; or proof of vaccination.
Teesside Live has contacted the UK Foreign, Commonwealth & Development Office for comment.