recalls more than 285,000 passenger vehicles in China, more than 90% of which are locally manufactured and sold by the company, due to safety risks associated with their cruise control system, the country’s market regulator said .
The recall of the American company’s automobiles came after an investigation into possible faults, which found that their cruise control system could be accidentally activated and potentially lead to an unexpected increase in speed, the Administration said on Saturday. State for market regulation.
Affected Tesla customers can upgrade their cruise control software remotely without having to visit a store, according to the company and the market regulator.
The regulator said it had received a request from Tesla a few days earlier for the recall, which concerns vehicles produced between December 2019 and June 2021.
“We apologize for the inconvenience this recall has caused to all car owners,” Tesla said via its official social media account on Weibo, China’s Twitter-like platform. “Tesla will continue to improve safety in strict accordance with national requirements. “
A spokesperson for Tesla said the company declined to comment further.
The recall comes on top of the electric car maker’s woes in the Chinese market, where consumer confidence has already been shaken after bad publicity about the company’s handling of customer complaints and perceived quality issues.
The recalled cars made in China represent 93.7% of all Tesla vehicles sold that were manufactured locally at the company’s Shanghai plant, according to figures released by the China Passenger Car Association. Tesla does not publish its own monthly sales or production figures.
In April, Tesla faced backlash when one of its customers staged a protest at Auto Shanghai, China’s premier auto industry exhibition, shouting allegations of faulty brakes on Tesla vehicles. The incident prompted the company to issue a public apology and commit to setting up a customer satisfaction unit, as it assured buyers that it takes quality issues seriously.
Tesla in China
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In February, Tesla was summoned by Chinese officials citing complaints from consumers about quality issues in a rare blame for the company, the first foreign automaker to operate a wholly-owned factory in China. Chief Executive Elon Musk also had to reassure Chinese officials and consumers that Tesla cars could not be used to spy on China.
Until its recent struggles, Tesla was overwhelmingly viewed as a prestigious brand in China, fueled by the popularity of Mr. Musk, who said China’s rapidly growing market would become the company’s largest. China is currently home to Tesla’s only operational factory outside of the United States. The automaker gained approval for its Shanghai plant in 2018 despite deteriorating U.S.-China trade relations under then-President Donald Trump.
However, negative publicity due to quality issues led some Tesla owners and potential buyers to pull out. On Weibo, the recall sparked further criticism of the company, which some Chinese netizens called “arrogant.”
“The brake failure problem has not been fixed, and now there is a risk of sudden acceleration?” One user wrote.
—Raffaele Huang and Xiao Xiao contributed to this article.
Write to Eva Xiao à [email protected]
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