In a very brief, almost sarcastic manner, the company said, “* Check the schedule. pours coffee *. OKAY. Let’s do this. No, we cannot see your personal messages. No, we will not delete your account. Yes, you can accept at any time. “
This sparked a global uproar and sent users to rival apps Telegram and Signal, among others, prompting WhatsApp to delay the launch of the new policy in May and to clarify that the update was aimed at allowing users to communicate with businesses and would not affect personal conversations. . The company also ran a damage control campaign to explain the changes it made to users.
WhatsApp has lost many users in Turkey to other messaging apps, especially the BiP home messaging platform. The app was developed by the mobile phone operator Turkcell.