A disgruntled customer who wishes to remain anonymous said he and his family had waited two hours for a drink round – calling the wait “unbelievable.”
The long-awaited order – which was placed at 2:55 p.m. Saturday afternoon at the Imperial in Exeter – arrived with legitimate drinkers two hours later – as shown in a photo sent to DevonLive.
The order included a pint of Abbot Ale, a pint of Shandy Carlsberg and a pint of lime and soda.
The irate customer said he could understand the premises being busy on the bank holiday weekend, but explained that it was the lack of communication that was the most infuriating.
He said: “We went to the Imperial and arrived at 2:30 pm in the afternoon.
“We didn’t have to wait long for a table in the garden.
“What no one told us is that at this point there would have been an hour and a quarter for the drinks to arrive.
“Yet when we ordered at 2:55 pm, we did not receive our drinks until two hours later.
“It’s absolutely ridiculous, I’m sorry to say that.
“It was full, basically the security was great, they wouldn’t let anyone into the garden until there was a free table.
“What no one told you when you arrived was that you would have to wait an hour and a quarter to actually be able to have a drink.
“And of course the app keeps taking orders because nobody turns it off, which is in Wetherspoons’ best interest. “
The customer explained that it wasn’t until about 45 minutes after ordering, when asked how long the drinks were going to last, that he was told that there was actually an hour and a quarter of waiting for drinks.
He continued, “We were then told it would be a quarter past one.
“Then we ended up waiting two hours.
“One of the managers apologized profusely, but frankly, that’s no way to run a business.
“Nobody spoke to you at the start of the two-hour wait.
“We had a table in a busy pub and had already paid on the app.
“There’s no way to undo once you’ve paid, then you’re caught.
“You are trapped.
“There were also many other people who complained about this. I took the photo with my watch, to show it was exactly two hours after the order when they arrived.
“No one else in the country would take it.
“It was absolutely shocking. “
“I was there with my daughter, and she’s down in London and it was supposed to be a beautiful afternoon, but it turned into anything but, unfortunately,” he said. he declares.
It comes as warm weather has finally arrived after what has been an unusually humid May for the season – and thousands of people, locals and visitors alike, have made their way to the pubs, cafes, eateries and eateries of the region. region for the bank holiday weekend. .
Wetherspoon has been approached for comment.
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