LNER apologizes after staff said “good afternoon ladies and gentlemen” – fr

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LNER apologizes after staff said “good afternoon ladies and gentlemen” – fr


A non-binary union representative complained after the conductor said “good afternoon, ladies and gentlemen, boys and girls”

A train operator sparked a debate after apologizing because the conductor greeted customers by saying “good afternoon ladies and gentlemen, boys and girls”.

London North Eastern Railway said in response to a complaint on Twitter that “train managers should not use language like this” before promising to take action.

The complaint was brought by a non-binary passenger named Laurence on Twitter and uses the pronouns them and them.

Laurence declared on their biography that they represented the railway, maritime and transport union.

Their complaint read, “Good afternoon ladies and gentlemen, boys and girls…” so as a non-binary person this ad doesn’t really apply to me so I won’t listen to @LNER.

In response, the rail company said, “I’m so sorry to see this, Laurence, our train managers shouldn’t be using language like this, and thank you for bringing it to my attention.

“Please could you let me know what department you are on and I will make sure they remain as inclusive as we strive to be at LNER.” “

London North Eastern Railway said in response to the complaint on Twitter that “train managers should not use language like this” (Photo: Twitter)

While many praised the rail company for its drive to be inclusive, others criticized the initial complaint, which has since been withheld from Twitter.

Mark Jenkinson, Conservative MP for Workington, said: “You’d be forgiven for thinking that this train manager started a tirade of abuse.

“Shouldn’t use language like this”

“He actually said, ‘Hello ladies and gentlemen, boys and girls.’

“Identify however you want, but can we stop this nonsense?

Others wondered what the alternative would be if train managers wanted to remain welcoming and courteous when greeting passengers.

Non-binary union representative Laurence complained about the announcement

One of them said: “Well done LNER for standing up for the 2010 equality law, can I just ask what conductors are supposed to say?

“Looks like this one wasn’t following company guidelines, so what should they have said?”

A colleague who was with Laurence at the time defended the complaint.

Jarley wrote: “Laurence and I were customers of the railway – being a member of the railway staff does not relieve an operator of their duty of care or their responsibility to be inclusive.

“I was sitting with Laurence when this tweet was sent. We’re not both binaries, and we were both alarmed and uncomfortable about the lack of inclusion.

Responding to criticism, LNER confirmed that the staff member was not going to have “problems” and added, “We don’t bend over backwards to accommodate one person, we do our best to accommodate each person. Here is the difference.

A spokesperson later confirmed that no action was taken against the staff member who used the greeting.

In a statement, they added, “We are committed to promoting diversity and inclusion in everything we do for our customers, colleagues and communities, and encourage our teams on board to welcome all customers on board.

“Our policies and procedures are reviewed regularly and we will consider whether further changes need to be made.”

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