Logitech kills Harmony remotes but says it will offer support

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Illustration from article titled Logitech Kills Harmony Universal Remotes, Says It Will Offer Support For As Long As Customers Use Them

photo: Araya Diaz (Getty Images)

For those of you who have turned to one of the Logitech Harmony Universal Remotes To escape the mountain of remotes in your home, we have sad news: Logitech has killed the Harmony line of remotes. If you have a Harmony remote or want to buy one, take a deep breath. From now on, the company says it will continue to support existing and new Harmony customers.

In a post on Assistance Logitech The company said on Friday that if its Harmony remotes continue to be available from various retailers, it will stop manufacturing them in the future. Still, this doesn’t seem to affect current or even new Harmony users, at least as Logitech explains.

“We do not anticipate any impact for our customers from this announcement. We plan to support our Harmony community and new Harmony customers, which includes access to our software and applications to configure and manage your remotes, ”a Logitech support representative wrote on the site. “We also plan to continue updating the platform and adding devices to our Harmony database. Customer and warranty support will continue to be offered. “

In other words: Logitech says your remotes will continue to work. In addition, he says his goal is to “keep the service running for as long as customers are using it.”

The company also said it plans to continue updating the Harmony software for desktop apps and Harmony for Android and iOS. He will continue to offer a support team as well as resources on the Page d’assistance Harmony.

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Logitech said its remaining Harmony inventory will always be available while stocks last from selected retailers for customers to purchase. It will continue to maintain the Harmony database and software, but will no longer upgrade the range or develop new products for it.

The capped ad years of rumors and speculation that the company was looking to give the safe to its remotes. In 2019, Logitech CEO Bracken Darrell said remotes were a Small party of its global business and that they were losing their relevance in a world dominated by streaming services.

“I think over time you will have fewer and fewer people who feel like they really need this universal remote,” Darrell said on the Vergecast. “Now you have a different problem: you have 10 different streaming services, and I want to watch Friends. Where should I watch it? So it’s less about different devices and more about different streaming services. “

Yet even in 2019, Darrell said Logitech will still take care of Harmony customers, who “really love” remotes. He’s not wrong. Even the critics really like it. The Harmony remote makes frequent appearances on buyer’s guides, including Gizmodo’s own guide. On the announcement page, dozens of users expressed their dismay.

“Wow. I’m not too shaken up, but it shook my home theater cage. ” a user wrote. “Is this really the end?” Please tell me that we have a future for the Harmony line of hardware. Please! “

RIP Harmony. Hopefully Logitech will keep its word and provide loyal service to Harmony customers for as long as they want.

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