When the Games were postponed last year, CoSport offered refunds to its customers – but only for the face value of the seats, not the 20% processing fee the company added to each ticket. The theory was then that fans were choosing not to attend an event that might yet be happening.
Now that ticket buyers no longer have the option to attend, fans who took a wait-and-see approach last year are wondering if CoSport will hold back these extras again – which, for some fans, add up to hundreds, if not millions. thousands of dollars – of their refunds, and when those refunds, full or partial, return to their accounts. Some buyers who requested a refund last summer said they didn’t receive their money until January.
“You put your money in there and you’ve blocked it for a long time – a lot of people just can’t do that,” said Priscilla Metcalf, an ophthalmologist from Wharton, Texas, who spent more than $ 5,000 on tickets. and who is not optimistic about getting their money back in a timely manner. “It’s a real concern, especially in these economic times when money for a lot of people can be tight.”
Treese spent nearly $ 10,000 on tickets for herself and her daughter, after staging a lightning-fast schedule of 27 Olympic events in nine days. Like other CoSport customers, she received an email from the company over the weekend – shortly after the decision to ban foreign fans became official – but she was unhappy that it was light. .
“CoSport has a lot of responsibility right now, and I hope they are doing the right thing for their clients,” Treese said. “Doing well would reimburse us 100% of what we spent.”
Alan Dizdarevic, co-managing director of CoSport and son of its founder, Sead Dizdarevic, said on Saturday the company was waiting for the International Olympic Committee and organizers in Tokyo to finalize their reimbursement policies. He said CoSport was awaiting details on how much money Tokyo organizers would return to his company, and a timeline for when that would happen, before the company could refund the money to its customers.
“It’s their decision,” Alan Dizdarevic said of the Olympic organizers. “We don’t have a say in how they define politics.”