Important warning to anyone who has given a vacation credit note since the start of the Covid crisis

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Important warning to anyone who has given a vacation credit note since the start of the Covid crisis


Tens of thousands of vacationers who have been issued credit notes in response to canceled vacations have been asked to check expiration dates – thousands approaching the 12-month deadline.
Airlines and travel agents who handed out vouchers to save money on cash refunds have failed to warn customers that many may be approaching the deadline.

This means that with the current travel restrictions, many passengers could find themselves out of pocket if their credit scores expire before the Prime Minister reopens UK borders.

EasyJet is one of the airlines that is granting credit scores following the current travel ban.

The airline told the Mirror that while vouchers typically have a 12-month use-by date, any vouchers due on or after June 30 will be extended for six months.

“Due to the continuing uncertainty, we understand that customers may need more time to redeem their vouchers, so we have decided to extend the validity of vouchers expiring in the coming months, in order to give more time for customers to make a future reservation, ”said a statement.



EasyJet has extended the deadline for passengers to use credit notes, but you can replace yours for a cash refund.

The airline added that all vouchers can be redeemed online.

“Flights are currently available for booking until September 30, 2022 and customers must not have flown before the voucher expires.

“Flight vouchers can be used to book new flights and they don’t have to be on the same itinerary. ”

Jet2.com told the Mirror that all vouchers have a six-month expiration, although the company, including Jet2Holdiays, has not issued any credit notes since October 2020.

If you received a voucher that has since expired, you can contact the airline for a full refund. Those who received credit scores in September, before changing its policy, should know that their bonds will expire this month.

A spokesperson said: “When bookings are affected by program changes, Jet2.com has been issuing refunds instead of vouchers since October.”

British Airways said all vouchers were valid until April 2023.

“All vouchers issued by British Airways under our ‘Book with Confidence’ policy are valid for travel until April 2023,” a statement said.

Ryanair vouchers generally have a shelf life of 12 months. However, the company extended all credit scores until December 31.

“In response to customer demand, Ryanair travel vouchers (from Covid-19 cancellations) have been automatically extended, allowing customers to book Ryanair flights until December 2021,” the Irish carrier said.

A spokesperson for TUI UK said customers who do not use their credit score by September 30 will receive a full refund.



Lastminute.com was unable to say if the credit scores would still be valid after the 12 month expiration.

“Customers with a refund credit have until September 30, 2021 to book vacations between May 17, 2021 and October 31, 2022. Customers who do not use their refund credit memo by that date will receive a cash refund. The company said.

Tui added that he will no longer issue credit notes as of March 31, 2021.

Lastminute.com was unable to say if the credit scores would still be valid after the 12 month expiration.

Rory Boland, consumer expert with whom? Travel, urged vacationers to check the fine print.

“When thousands of vacations were canceled last spring, many people were left with no choice but to accept a credit memo, with the assurance that these could eventually be exchanged for cash. or used on future vacations, ”Boland told the Mirror.

“But a year has almost passed, and most of those whose tickets are due to expire will probably now just want their money.

“Since these customers have already loaned their money to vacation companies for a year, they are no longer eligible for refunds. Anyone whose RCN is about to expire should speak to their travel provider to exchange it for a cash refund. . Some customers may be happy with the extension of their RCN’s expiration date, but vacation companies can’t afford it without giving travelers the option of getting a refund first. ”

Abta said this week that the credit scores approved by Abta are now valid until January 31, 2022.

The latest extension of the policy by Abta comes after On the Beach, which resigned its Abta membership last year, this week called on consumers with outstanding RCNs to be refunded and the plan scrapped.



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