Waitrose bans maskless shoppers, John Lewis abandons click-and-collect


Waitrose said staff would prevent customers from shopping who refuse to wear a mask in stores unless they are medically exempt.
The upscale chain is joining Morrisons, Sainsbury’s, Tesco and Asda supermarkets to ban people who will not cover their faces according to government rules.

Marshals will be positioned at the entrances to all Waitrose supermarkets.

They will have disposable masks for clients who do not have them and will deny admission to anyone who refuses to put on a mask.

They will ensure that whenever possible only one member of each household is allowed to make purchases.

The bosses of Waitrose’s parent company, the John Lewis Partnership, have also said they will end click and pickup services based at John Lewis department stores to avoid non-essential trips and that home services will not be carried out only if they are “essential” to customers. ‘well-being.

Click and Collect will still be available at Waitrose and other locations, the channel added.

Andrew Murphy, Group Director of Operations at the John Lewis Partnership, said: “We have listened intently to the clear change in tone and emphasis of opinions and information shared by UK governments in recent days.

“While we recognize that the detail of formal guidelines has not changed, we believe it is right for us – and in the best interests of our partners and customers – to take proactive steps to further improve our Covid security. and associated operational policies.

“By insisting on the wearing of face masks, beyond the social distancing measures that we already have in place, we aim to make our stores even safer for customers. ”

John Lewis said he will also stop clicking and collecting in his stores

So far, only Sainsbury’s and Morrisons have said they will kick out customers who break the rules in stores, while Asda and Tesco have said they will bar people entry.

Sainsbury’s Managing Director Simon Roberts said: ‘Security guards will support our colleagues at the front of the store and challenge customers who are not wearing masks or making group purchases. I know you will understand and support what we are trying to do. ”

Morrisons chief executive David Potts said: “Those who are offered a face mask and refuse to wear one will not be allowed to shop at Morrisons unless they are medically exempt.

“Our colleagues in the store work hard to feed you and your family, please be kind. ”

Customers will need to wear a mask to enter, Waitrose said

It came as a police chief said officers would be ready to help dissidents who become “aggressive” in supermarkets.

Metropolitan Police Commissioner Dame Cressida Dick said officers in London were ready to help supermarket staff if customers became “obstructive and aggressive” when told they had to wear a face mask.

His comments came as supermarket workers spoke of difficulties obtaining evidence from customers who claim they are exempt from wearing a mask, while others have suffered abuse from shoppers after their asking to follow the rules.

A Tesco employee in Gloucestershire said she was “horrified” by the reactions she received after challenging customers, adding: “I find, and my colleagues too, that it is not as strict as the first lock. ”

A staff member from an Asda store in northwest Merseyside said: “I used to ask people at the front door for proof of exemption and the abuse I suffered came from mainly of the younger generation.

“My manager told me we have to give them a mask but we can’t apply it so I think it’s a waste of time. ”


Please enter your comment!
Please enter your name here