Verizon says Fios Internet should return to normal in Northeast after outage


Verizon says it fixed issues with Fios, its fiber-optic network, which affected many places in the northeastern United States for hours on Tuesday. The company says things should be back to normal, but a fiber outage in Brooklyn may mean some of them could still be without service.

Users began reporting issues with Verizon on Downdetector shortly after 11 a.m. ET, and reporting volume peaked at over 22,000 on Tuesday. Hotspots for issues on the Downdetector outage map for Verizon included Boston, New York City, Washington, DC, etc. A few Edge staff members have also experienced blackouts, although one in Brooklyn is still out of service.

“An Internet issue affecting the quality of our Fios service across Northeast has been resolved,” Verizon said via his support account on Twitter to many users of the platform. “Network performance and service levels are returning to normal.”

The account also said at 11:52 am ET that there was a cut fiber in Brooklyn, and at 4:04 p.m. ET on Tuesday, the company said the reduction was still affecting customers in the area. However, the technicians are working to make things right, Verizon a dit.

People have also reported issues with Google, Zoom, Gmail and more on Downdetector, but the reports seem to be coming from the same places that were having issues with Fios. Google’s and Zoom’s status pages do not indicate any outages, so it’s possible that issues with those services in the Northeastern United States could be related to the Fios outage.

We’ve asked Verizon for comment, and the company says they’re reviewing it now. Acting President of the Federal Communications Commission Jessica Rosenworcel also said that the Public Security and Homeland Security Bureau examine the situation.

Updated Jan. 26, 4:44 p.m. ET: Added new information from Verizon on issues being resolved.


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