Markham, Ont. restaurant on around $ 60K in sales after DoorDash questioned some orders

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TORONTO – The owners of Yang’s Sushi are confused and say they may be running out of about $ 60,000 in sales.
The Unionville restaurant, which offers sushi platters, partnered with online catering company DoorDash just over two weeks ago.

Andy Li speaks on behalf of the business and claims DoorDash is withholding money from store pickup orders because he cannot prove they were real.

“We were shocked at this,” Li said. “If we don’t get the money, because we paid a lot of money on labor and ingredients, especially during the Christmas season. it’s going to be difficult for us to survive.

In a statement to CTV News, DoorDash said it always works to ensure the highest quality of service and protect merchants.

“Upon further investigation, we have identified fraudulent activity associated with this account and are actively working with the merchant to resolve the issue. We hope to find a solution quickly and remain committed to supporting our community, ”said a spokesperson.

Li said the company requested proof of some orders, but receipts generated by DoorDash were not accepted.

Instead, Li says the company wants at least one image of a customer physically taking an order from an order list. Some commands do not include a first or last name.

DoorDash tells CTV News that asking for an image is one way to verify orders, but Yang said he couldn’t provide evidence.

“DoorDash is a great platform and we totally trust it,” Li said. “We just didn’t know that was going to happen. We hope we can work together and understand this together. ”

Doordash said he was working to get to the bottom of the problem. Neither party said they contacted the police.

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