TransLink investigates ‘suspicious network activity’ affecting online payment options – BC


A number of TransLink’s online services were down as of Wednesday morning as the company investigated what it called “suspicious network activity” affecting its computer systems.

While officials did not call it a hack, a source told Global News that the entire database was breached on Monday evening.

In a statement, the transport agency said it “is working to restore all functionality of the system as soon as possible.”

“All transit services continue to operate smoothly and without impact,” TransLink said. “No public transport security system is affected.”

‘Suspicious Network Activity’ Disables Metro Vancouver Transit Services

‘Suspicious Network Activity’ Disables Metro Vancouver Transit Services

TransLink has shut down a number of online services as a precaution.

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Customers could not use credit or debit cards at Compass Card vending machines or touch them at tariff gates.

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TransLink riders must now wear masks at indoor or protected stops

They could always use cash from the ATMs and the staff were there to help.

TransLink also warned that the stored value may take longer than usual to load onto a Compass card.

The trip planner has also been disabled.

Sources inside TransLink told Global News the phones are out of order, the buses’ radio system has been down for more than 24 hours, drivers cannot access an online portal to employees and that some tasks are performed manually.

TransLink said it was limited in the information it could share, “given that this is an active investigation involving law enforcement authorities. ”

Metro Vancouver Transit Police said they were working with local and national cybercrime experts on the case.

© 2020 Global News, a division of Corus Entertainment Inc.

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