Sainsbury’s announces a change to its rules for buyers to avoid overcrowding


Sainsbury’s has announced a change to its rules for shoppers to avoid overcrowding.
Posting on social media, the supermarket wrote: “Our stores will be very busy heading into Christmas.

“To help us maintain social distancing from customers and colleagues and reduce queues, please buy on your own when possible.

Limiting shoppers to one person per cart when possible is not the only measure Sainsbury’s has introduced to keep its supermarkets safe, the Manchester Evening News reports.

Sainsbury’s says it has also done the following:

  • We have increased the number of home delivery and Click and Collect locations available and are on track to offer 750,000 weekly locations. As a result, our existing and new customers have access to more time slots.
  • As of March, we have delivered more than seven million orders to our elderly and vulnerable customers and these customers still have priority access to online orders. If you are a self-isolated customer, please use the delivery instruction box on the online checkout to let us know.
  • All of our online orders will continue to be delivered bagless allowing us to serve more customers, but our drivers can help our elderly and vulnerable customers transfer their purchases to bags if necessary.
  • Online ordering slots for delivery and collection during the Christmas period, December 20-23, will generally be available from November 29.
  • For vulnerable customers who have been offered a niche and cannot order online, we offer telephone ordering service.
  • We are now able to accept new customer registrations online for home delivery and Click and Collect slots. We are now also accepting new registrations for the Delivery Pass.
  • As winter approaches, we know that the line will become more difficult for some of our customers. From Thursday 5th November, we will be giving elderly and vulnerable customers and NHS and care workers with an NHS ID priority access to our stores. This means you can skip the line at any time so that we can welcome you to our stores quickly and safely.
  • We will continue to implement socially distant queuing systems outside of our stores, supported by a front-of-store greeting at busier times of the day and we ask that you stand in line at a safety distance of two meters from each other.
  • We follow government guidelines and encourage you to do the same while wearing a mask while in our stores. However, we fully understand if you are medically exempt from wearing a mask.
  • We have provided all of Sainsbury’s colleagues with face masks and all colleagues now wear face masks in stores, unless they are exempt as per government guidelines.
  • Whenever possible, we ask that you send only one adult per household when shopping with us. This will help us manage the number of people in our stores and make your store faster and smoother.
  • As we continue to work hard to feed the nation, we strive to put as much food and other essentials on the shelves as possible. We have a good stock, so keep buying what you need for yourself and your family and there will be something for everyone.
  • We launched a volunteer shopping card to make it easy for people to buy other people in-store.
  • Due to recent changes in the Welsh government coronavirus guidelines we are unable to deliver alcohol after 10pm. If you have a time slot reserved after 10 p.m. containing alcohol, please modify your basket or choose a new delivery time.


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