Christmas deliveries: festive misery for shoppers with fake signatures and foxes chewing on packages | UK News

Packages thrown over a fence, forged signatures and foxes chewing on goods were some of the problems faced by people who delivered Christmas deliveries last year, a survey found.

Nearly seven in ten shoppers have had at least one problem with a delivery, the survey of more than 2,000 people by the Which consumer group? showed.

The issues included a delivery of clothes that ended up in a food bin and another buyer claiming his signature had been forged for a package that had been left at their doorstep.

A laptop that had been ordered never arrived – although it was apparently signed up for the previous month.

Others reported that their deliveries were damaged after being thrown over a fence, while a buyer said a fox chewed up their package which was left outside in the rain.

Some 69% of people who shopped online last Christmas had at least one problem, while 23% said at least one delivery never arrived.

Which? 18% said their delivery arrived late, while 11% did not receive their goods in time for Christmas.

The results will not encourage online shoppers with more people this year relying on home delivery services due to the COVID-19 pandemic.

Adam French, which one? A consumer rights expert said: “It’s Christmas when we really want packages to arrive on time – but unfortunately it’s also rush hour for late, damaged or missing deliveries and we’ve heard stories of terribly bad services from the big courier companies. ”

In a separate survey, Royal Mail had the customers most satisfied with where deliveries were left

In another survey, which one? surveyed over 13,000 members about their experience with major mail between March and August.

Which? said in its survey, UPS was ranked as the worst carrier for customer satisfaction in key categories.

A UPS declaration given to whom? said, “At UPS, we deliver an average of 20 million packages per day around the world and take pride in the quality and reliability of our service.

In terms of how quickly couriers delivered orders, Amazon was ranked among the best

“As part of company policy, we do not comment on third party research. ”

In terms of how quickly couriers delivered orders, Amazon was ranked first, while DPD was the best for delivery slots.

Royal Mail had the happiest customers in the category for which deliveries were left.

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