Anton Ferdinand was “disappointed with the game of football” following his racism complaint against John Terry, said the chairman of the anti-discrimination body Kick It Out, Sanjay Bhandari.
The Football Association have determined that Terry used racist language, after the former England captain was found not guilty in a court case.
In an emotional program, Ferdinand said he was not supported by the authorities at the time and felt guilty for not speaking up.
He also listened to part of the FA interview with Terry and concluded that he had been “treated differently” by the governing body, even though he was the victim.
Bhandari, who joined Kick It Out last year, said the documentary had left him feeling “a deep sadness that, as a game, collectively we had let it go” and that it was necessary that “Football learns from this”.
Referring to the FA’s investigation, he said that “a lot of progress” had been made by the organization in the years that followed, but “in all areas of the game these processes should be more clearly led by the victims “.
In response to the program, which can still be seen on BBC iPlayer, the FA said it had “wholeheartedly supported” Ferdinand in speaking about his experiences, and “believing in the John Terry case, worked tirelessly to ensure that the case is put before the disciplinary panel was solid ”.
The FA stripped Terry of the England captaincy, and he was banned for four matches and fined £ 220,000.
He added: ” [The FA] showed Terry no favoritism and made it clear how seriously the allegations were taken. ”
Only the portion of Terry’s interview with the FA that aired on the program was made public.
The FA also responded to what it called “serious inaccuracies” in Kick It Out’s Troy Townsend comments during the show, which it said were “concerning.”
Townsend said the anti-discrimination body was not allowed to speak to victims during an investigation because FA rules said it could have hampered the process.
But the FA denied this and Bhandari said there was now an “agreed protocol” with the FA that allowed support but preserved the integrity of the evidence.
He added, “Due to communication failures on our side, this was not clearly understood at all times. “
Townsend also said he jeopardized his work by denouncing racism to the authorities, and that some were just lip-tipping.
The FA said a perceived risk to a person’s job was “unfounded” and the governing body “remained fully engaged and focused on eliminating discrimination from gambling.”
Mardi, Townsend tweeted that he had “no agenda” and “no reason to present false information”, adding that he had “a desire to serve the game and help it do better”.