In mid September I went to Currys to know when I would recover my computer (bought in 2012) after a repair. I was told it had been written off but, as I paid monthly for a Team Knowhow support contract, I would receive a voucher for the cost of a replacement.
Hearing nothing, I returned to the store to tell myself that it could take up to two weeks to materialize. At the end of the month, I received a message from Team Knowhow requesting comment on “my recent product replacement” suggesting the matter was closed.
The next day I visited again. I was told to ignore the text and assured that I would receive the voucher the next day. He didn’t arrive and now I went to the store almost daily. During my stay on October 1, I received an impression that in addition to confirming that the voucher was worth £ 399, it clearly indicated that it had been used.
I’m 77, classified as vulnerable, and my wife and I rely on the computer to enable us to place orders for food deliveries, so I felt I had no choice but to pay for a new one portable. The store manager has committed to refund my money when I receive the voucher.
I wrote the recorded delivery to Currymanaging director of s, but it got me nowhere. I’m still without a voucher, £ 399 poorer and at my end of the roll.
In your case, it all got unnecessarily complicated and you shouldn’t have put yourself in danger by going to the stores so regularly. We contacted Currys who told us that because your laptop had been written off, under the terms of your care plan contract, you were indeed eligible for a voucher to be used for a replacement.
Currys PC World says, “We are sorry that AH did not receive the level of customer service that we normally expect. We apologized for the confusion and inconvenience and transferred the value of the voucher to his card. We also offered a goodwill gesture, which AH accepted and he is happy with the resolution.
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