TSB mobile banking services down, leaving thousands of customers unable to view or make payments


Thousands of TSB customers were unable to see or access their payments due to a problem with mobile banking.The blackout reportedly started at 8 a.m. with customers reporting issues on social media on the first Monday of the month.

One Twitter user said he hadn’t been able to meet the payment deadline, while another tweeted the lender on the grounds that she couldn’t pay her bills.

“@TSB, my banking app is no longer working this morning (I had the same problem a few weeks ago). Could you review this ASAP as I have bills to pay today ?! The customer wrote online.

Another said, “Hello, I’m having trouble using my app, I need to transfer money, but I keep saying I need to reset the device, so I’m going through the password procedure once, etc.

This is the second time that the application crashes in two weeks.

The bank said it was aware of “intermittent” problems.

He said customers can still make payments through phone or online banking – although a number of people are also reporting issues with his desktop website.

“We know that a small number of customers are having difficulty signing in to the mobile banking app,” an online statement read.

“We are looking into this matter and apologize for the inconvenience to those affected. We recommend that customers try to turn Wi-Fi and / or mobile data on and off to see if that fixes the problem and try to connect again. Otherwise, customers who have difficulty can use Internet Banking, on our website or by phone. ”

At 9 a.m., the TSB told Mirror Money that its systems had been restored. He said anyone still having issues can reset their details on the app.

The outage comes just days after the TSB announced plans to close 164 branches due to an increase in mobile banking.

Debbie Crosbie, TSB chief executive, said a total of 969 positions are likely to be redundant, but 100 will be redeployed to mobile adviser positions.

“Closing one of our branches is never an easy decision, but our customers do banking differently – with a marked shift to digital banking,” a statement read.

“We are reshaping our business to transform the customer experience and prepare for the future. This means having the right balance between branches on Main Street and our digital platforms, which allows us to deliver the best experience for our home and business customers. across the UK.

The TSB has reduced its network from 631 branches to just 454 over the past decade.

The latest announcement will see the total number drop to 290.

Robin Bulloch, Director of Client Banking Services at TSB, said: “ Along with these changes, we will continue to invest in our remaining branch network to deliver high quality, fully integrated banking services with enhanced digital capability.

“We strive to ensure that the digital transition – which is seen across the economy – is managed in a sensitive and pragmatic way for our colleagues and clients. We are taking action to support vulnerable customers and those in rural areas. ”


Please enter your comment!
Please enter your name here