In context: News from Tesla has been a bit mixed lately. A few days ago Tesla refreshed its mainstream Model 3 vehicle with a whole slew of spicy improvements, but soon after it made other controversial changes to its customer-centric selling policies.
For starters, let’s talk about Tesla’s seven-day “no questions asked” return policy, which has been used as a core marketing strategy for some time. The guidelines once said that if a customer was not happy with their new vehicle at any time within seven days of receiving the car, they were free to return it for a full refund.
Policies like these are rare in the auto industry, so this was a very useful tool for Tesla to have in its marketing toolbox. Unfortunately, although the policy was originally created to build customer confidence, it appears Tesla has lost faith in its own policy. As Electrek reported on Friday, it has been quietly scrapped, like any language referencing it on Tesla’s website.
If that wasn’t enough for consumers, a new Electrek report released today claims Tesla has changed its warranties for used Model S and X vehicles.According to the recently updated warranty, any used vehicles you buy from Tesla will only be covered by a one-year “Used Vehicle Limited Warranty”, which guarantees you 365 days or 10,000 miles to from the date of delivery of your used car.
The old Tesla policy gave you a brand new two or four year warranty depending on the age of the used vehicle you bought. If it was less than 6 years old you get a two year warranty, and if it was less than 4 years old you will get a four year warranty. Now, that is no longer the case.
However, there is a saving grace here: The new policy is additive, so if the used car you buy still has warranty time, the extra time will be slapped. If you buy a used car with a warranty that has already expired, that’s another story. All you can really do is hope that you won’t run into any problems after your first year of ownership.