It was a great show of confidence for Tesla.
The company wrote in the policy:
“Owning a Tesla vehicle means you are driving one of the most advanced, efficient and safest vehicles available. We are confident that you will feel good in your new vehicle and therefore we give you time to discover and appreciate your new Tesla. Subject to the terms and conditions of this policy, if you are not satisfied with your vehicle, you may return it to us within seven (7) calendar days. “
CEO Elon Musk has often used this policy to market Tesla vehicles to potential buyers:
Tesla literally wrote in his support page for the policy:
“This return policy is intended to give you confidence in your purchase of a Tesla vehicle, just like more any other rights you may have under applicable law. “
As long as there was no damage to the vehicle and less than 1,000 miles on the odometer, buyers could return the vehicle to Tesla for a full refund.
Now, sources familiar with the matter have told Electrek that Tesla ended the policy last night.
The policy support page now redirects to Tesla’s general support page without any replacement policies.
Sources familiar with the matter told Electrek that disgruntled buyers will now be referred to Tesla’s after-sales service if they express a wish to return a vehicle for any reason.
It’s strange for Tesla to make this change without a replacement policy for something that was used to show how confident he was that people would love their vehicles.
It is also unclear whether many people used it. We know that Tesla has made changes to it over the years to prevent people from abusing it, but we don’t know if that is the reason for the decision to abandon politics altogether.
Normally, we would ask Tesla’s PR department about this, but as we recently reported, it has been disbanded.
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