Tesco and Morrisons Introduce New Rules That Will Affect Every Customer


Supermarkets are constantly reviewing their rules to make shopping feel safe and welcoming. Tesco has just announced a series of changes to its social distancing procedures that will affect every customer.

The changes include new floor manufacturers to change the “directional flow” of stores and, if necessary, place limits on the number of people allowed in store at a time.

Tesco confirmed the news with a statement on its website: “To make sure that we are doing everything possible to reduce the risk of infection for our customers and colleagues, we will soon be introducing new social distancing measures in our stores.

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According to sister site Liverpool Echo, the effective date of the changes has yet to be confirmed.

  • Staff at department store entrances remind customers of the security measures in place, including the legal requirement to wear a face shield.
  • Where applicable, Tesco will limit the flow of people entering stores to ensure that they are not too busy.
  • Hand sanitizers are placed around stores for customers and coworkers to use, along with additional cleaning supplies to wipe down your cart or basket.
  • In some stores, Tesco will introduce directional floor markings and new signs to create a safe flow of movement around the store.
  • New ground markings will help you keep a safe distance from others while waiting to pay.
  • Tesco installs protective screens at its checkouts.
  • Whenever possible, he will create separate entrances and exits for his stores, so it is easier to stay away from other shoppers.
  • Tesco encourages customers to make their own purchases to reduce the number of people in the store at all times.
  • If possible, use card or contactless payments.
  • Please avoid shopping during Tesco’s reserved hours for the vulnerable and the elderly.


Morrisons is introducing “quieter hours” on Sundays, with no music, teller beeps, or PA announcements for the first hour of shopping.

For stores that open from 10 a.m. to 4 p.m., quiet hours will be open from 10 a.m. to 11 a.m.

Quiet hours already operate every Saturday between 9 a.m. and 10 a.m. at all Morrisons stores.

The initiative was first launched in 2018 after listening to families affected by autism who shared their struggles with shopping in loud and busy environments.

Many customers have appreciated this initiative and as a result it will now be extended to the store’s first opening hour every Sunday to provide more opportunities to shop in peace.

During the quieter hours, the shops

  • Dim the lights

  • Turn off the music and the radio

  • Avoid making tannoy announcements

  • Reduce movement of carts and baskets

  • Reduce cash register beeps and other electrical noises

  • Place a sign outside to let customers know the hour is quieter

Commenting on the change, David Potts Morrisons, Managing Director, said: “The introduction of quieter hours has been appreciated by many customers who prefer to shop in a quieter environment.

“Extending them to Sundays will provide more opportunities for more peaceful shopping. ”

A quieter hour will operate within the first hour of each Morrisons store opening starting this Sunday, October 11.

For more information on the hours of operation of your nearest Morrisons store, visit the website here.


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