But the commissioners said it was not enough.
Privacy watchdogs also found that Cadillac Fairview violated privacy laws by failing to “obtain meaningful consent” when it collected five million images with discreet cameras.
Cadillac Fairview also used video analytics to collect and analyze sensitive customer biometric information, investigators said.
Commissioners dissatisfied with CF response
Watchdogs said facial recognition software was used to generate additional personal information about individual buyers, including estimated ages and genders. The images were later deleted – but investigators found that sensitive biometric information generated from the images was stored in a centralized database by a third party.
“Cadillac Fairview said it was unaware of the existence of the biometric information database, which increased the risk of potential use by unauthorized parties or, in the event of a data breach, by malicious actors.” , indicates the investigation report.
The company said it suspended its use of the cameras in 2018 when provincial and federal privacy commissioners launched their investigation following a CBC investigation.
The three commissioners said the company has indicated that it does not currently have plans to reinstall the technology and has removed all information associated with the video analytics technology that is not needed for potential litigation purposes. Cadillac Fairview has also informed the auditors that it will not keep or use this data for other purposes.
“Commissioners remain concerned that Cadillac Fairview has denied their request to commit to ensuring that express and meaningful consent is obtained from buyers if it chooses to redeploy the technology in the future,” the statement said. commissioners.
The survey found that the technology was used in five provinces in the following shopping centers:
- CF Market Mall (Alberta)
- CF Chinook Centre (Alberta)
- CF Richmond Center (British Columbia)
- CF Pacific Center (British Columbia)
- CF Polo Park (Manitoba)
- CF Toronto Eaton Centre (Ontario)
- CF Sherway Gardens (Ontario)
- CF Lime Ridge (Ontario)
- CF Fairview Mall (Ontario)
- CF Markville Mall (Ontario)
- CF Galeries d’Anjou (Quebec)
- CF Carrefour Laval (Quebec)