Quality Streets fans have felt disappointed after Nestlé was forced to limit production of its Purple One and Chocolate Caramel Brownie chocolates due to the coronavirus.
Customers took to social media to complain after several boxes of candy were sorely lacking in their favorite flavors.
A spokeswoman apologized for upsetting chocolate lovers and blamed a problem at the Nestlé factory for the shortfall, The Sun reported.
She said: “There is no change in the total weight of our bins, boxes and cartons. “
Customers took to social media to complain after several Quality Street clubs were sorely lacking in their favorite flavors
The brownie replaced the Toffee Deluxe last year, but a dad, Matthew Tindle, said his box of chocolates didn’t contain any.
He wrote: “I just emptied a box on the table for the kids to choose what they want. Where are the chocolate and caramel brownies ?! My eight year old son is devastated. Explain yourself.
Mental health nurse Summer Wight said her colleagues at Yorkshire Ambulance Service headquarters were out of brownies.
A spokesperson apologized for upsetting chocolate lovers and blamed a problem at the Nestlé factory for the shortfall after the social media storm (pictured)
Another customer found only four Purple Ones but eight Orange Cremes in his 650g jar of candy.
Julia Macdonald said, “Please don’t disappoint your chocoholic fans like this. “
Responding to complaints online, a Quality Street spokesperson said “temporary changes” have been made to allow the plant to operate through the coronavirus.
Responding to complaints online, a spokesperson for Quality Street said “temporary changes” have been made to keep the plant running thanks to the coronavirus
Another customer found only four Purple Ones but eight Orange Cremes in his 650g jar of candy (file image)
They wrote: “In order to maintain production at Quality Street during the Covid-19 lockdown, we made temporary changes to the way we operated, such as operating fewer lines for a period of time.
“As a result, some packages did not have the 12 varieties of Quality Street candy in their mix. There is no change in the total weight of our bins, boxes and cartons and all missing varieties have been replaced with another from our beloved Quality Street selection.
“We apologize for any disappointment caused, but hope consumers understand why it was necessary to make these changes under such unprecedented conditions. We hope you will have some in your next pack.