NHS COVID-19 app: which iPhone and Android phones are NOT working?


The software is designed to help contain the spread of Covid-19 by alerting users whenever they have been in close contact with someone who has subsequently tested positive for the virus. Until now, the UK Track and Trace system relied on people providing their contact information, including name and mobile phone number, when booking tables in restaurants, attending classes in gym or ordering in their local pub.

Once the app is installed, smartphone owners will automatically receive a notification and receive additional instructions if they were in the same location, on public transport, or in close proximity, without someone who tested positive for the infection.NHS COVID-19, which is available to people in England and Wales (with separate apps for Scotland and Northern Ireland), will send you a message whenever you’ve been close to someone which tested positive. When this happens, the NHS will use a ‘risk assessment’ algorithm to determine the likelihood that you have contracted the coronavirus. If the system doesn’t think this is likely – perhaps they were on a train platform while you were inside the car of a train that was stopping at the station – you won’t receive any other app notification. If there is good reason to believe you might have Covid-19, the app will tell you to self-isolate.

As the NHS app leverages the privacy-focused system created by Apple and Google to do this, it is not compatible with each phone.

In order to maintain users’ privacy and ensure that their every move is not logged by a government database, not to mention to make sure that everyone’s smartphone battery life does not run out. not in a few hours due to constant bluetooth connections keeping tabs on our contacts – Apple and Google are unable to support all versions of their operating systems.

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Apple only supports the exposure notification feature on smartphones running iOS 13.5 or newer.

Considering that iOS 13.5 was only rolled out a few months ago, it may seem like the Cupertino-based company has a pretty limited reach. However, Apple keeps its smartphone up to date with the latest operating system for much longer than competing manufacturers.

While Samsung, Sony, and Google recently pledged to keep their more expensive phones up to date with the latest software for three years after launch, Apple is guaranteeing its latest operating system updates are available for a lot more kits. old.

For example, the iPhone 6S, which was first launched on September 25, 2015, is compatible with the latest version of iOS, iOS 14, which launched last week and therefore can run the NHS COVID-19 app without no problem.

Anyone who owns an iPhone 6, iPhone 6 Plus or older – like anything related to the iPhone 4 or iPhone 5 lineup – won’t even be able to download NHS COVID-19 from the App Store on their smartphone, let alone know how. it ‘I shared a personal space with someone who then tested positive.

On the Android side, you’ll need Android 6.0, more commonly known as Android Marshmallow, running on your smartphone to get your hands on the contact tracing app.

Since Android makers don’t tend to bring the latest version of the Android operating system to older handsets in the same way Apple can (because it has many, many fewer models of devices to be supported), this further limits a number of phone owners. to get your hands on the app.

According to the most recent statistics provided by Google, around 84.9% of Android smartphones in the world use Android 6.0 Marshmallow or newer. For comparison, 92.39% of iPhone owners use iOS 13 or earlier. Since any iPhone model that can run iOS 13 is capable of installing iOS 13.5 or iOS 14, they will all be compatible with the NHS COVID-19 app.

If you are not sure which operating system you are using on your Android device, you will need to head to the Settings menu, scrolling down to find the option marked About phone or About phone. device (varies by manufacturer). Tap on it and your operating system version will be displayed.

If you are unable to install the app, you will have to rely on the existing tracking system to deliver your name and number instead. Or switch to a new contract.

And if you have bought a new Huawei smartphone, you will also struggle.

This is because of a trade ban implemented against Huawei by President Donald J. Trump which prevents American companies from working with the Chinese conglomerate. As such, Google can’t work with Huawei – leaving the manufacturer’s smartphones without access to the Google Play Store (which you’ll need to use to download the NHS app), Google Maps, Gmail, and other services.

Huawei has launched its own app repository, known as the App Gallery, but it doesn’t have the same level of support as Google’s more established Play Store. If you have a Huawei P40, Huawei P40 Pro, Huawei Mate 30, Huawei Mate Xs or Honor 30… you currently cannot download the app either.


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