New financing announced for households struggling to pay their bills


The new energy accessibility program takes effect on January 4, 2021

The province announced that it was introducing a new streamlined energy accessibility program (PAE) for households that have difficulty paying their electricity bills.Starting the week of January 4, 2021. The EAP should:

  • Offer free electricity saving measures to help participating households manage their electricity consumption and reduce their electricity costs by up to $ 1,000 per year;
  • Tailor energy efficiency upgrades based on household income, home heating system, location and an assessment of energy needs; and,
  • Simplify access to new and updated electricity-saving measures with a unique program that replaces the Affordability Fund’s Trust and Home Assistance program, which ends in 2020.

The Energy Accessibility Program is part of Ontario’s new 2021-2024 electricity conservation demand management (CDM), Which also offers energy efficiency programs to First Nations consumers living on reserve and to Ontario businesses and industrial consumers to increase competitiveness and reduce electricity costs.

The new framework will enter into force on January 1, 2021, immediately after the end of the current interim framework on December 31, 2020.

The Ontario Energy Board (OEB) also announced that new rates will come into effect on November 1, 2020.

In a press release released today, the provincial government said customers eligible for the Ontario electricity rebate would automatically receive a 32.2% reduction on their energy bill when the new rates go into effect. effective November 1. Hour-of-use (TOU) rates under the RPP will have the option to upgrade to graduated rate pricing.

The province also revised the eligibility requirements for the COVID-19 energy assistance program (CEAP) and the COVID-19 Energy Assistance Program for Small Businesses (CEAP-SB).

Households, small businesses, and charities that made partial payments on amounts owed before the COVID-19 emergency period are now eligible for a single bill credit to help pay off utility bill debt .

The expansion of eligibility also eliminates the requirement for residential consumers to be unemployed when applying for CEAP.

Local utilities will re-evaluate previously rejected applications and start accepting new applications on Friday.


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