Health Insurance in France now sends an email to its Covid contacts


Health Insurance in France now uses emails to send messages to contacts of confirmed cases of Covid-19, as it takes less time and requires fewer staff than the initial phone call system. We explain how it works.If you have recently spent time with someone who has been confirmed to be positive for Covid-19, you will likely be considered a ‘contact case’. However, a new system means you don’t have to wait to receive a specific phone call before taking your own test or self-isolating.

Since October 15, the Health Insurance has “systematized” its contact process, using a “dematerialized procedure” which, according to it, allows it to contact people more quickly, and requires less staff to perform.

The Health Insurance Ameli’s website explains: “The current levels of spread of the virus have led Health Insurance to deploy new contact methods, to continue to inform as quickly as possible as many people as possible of their Covid-19 status.”

Who counts as a contact?

Someone who has spent time with someone who has since been officially diagnosed with Covid-19 via a test, whether or not you wear a mask or take other precautions.

This includes people who live together or those who have been in direct contact with the person for at least 15 minutes and within 1 to 2 meters of them – such as having a conversation, kissing, kissing, taking a drink or dine with them, or attend the same event inside.

It also includes students or teachers who are in the same class or who teach in a class in which a student has been confirmed to be positive for Covid-19.

Anyone who tests positive is encouraged to provide a list of everyone they have been in contact with in the past few days, so that they can be contacted.

How are contact cases contacted?

Once a person has been identified as a contact case, they should receive an email from Assurance Maladie, to the email address registered on their Ameli account (their Assurance Maladie account).

Ameli explains, “Over 33 million people have signed up for Ameli with a validated email address, which allows us to contact them with messages on ‘contact tracing’.”

The email will invite the contact to connect to their Ameli messaging area to find “all the useful information”, such as their contact status, the rules to follow to perform their own test, self-isolate or stop work; and which number to call if they have any questions. “

What if people don’t check their email account or see the message?

Ameli said: “These emails are backed up with a text message informing people that they have received an email. [and should check it]. »

As a last resort, contacts who have not read their email or who have not logged into the Ameli messaging area within 24 hours will be called by phone by the contact tracing agents.

Will someone get a phone call first?

In some areas of the country – those with particularly high cases of Covid-19 – phone calls are still used in the first place to alert contacts.

Philippe Claussin, director of the Gironde department of the Caisse primary of the Assurance Maladie told news website 20 minutes: “96% of contact cases are called within four hours of receiving a positive test result. “

Covid-19 in France: last update

The latest figures from Public Health France (October 27) show:

  • 33,417 new cases in the last 24 hours
  • 292 additional deaths in the last 24 hours
  • 14,110 new hospitalizations in the last seven days, including 2,057 intensive care admissions
  • 18.4% test positivity rate
  • 2,448 clusters under investigation, including 210 more in the last 24 hours

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