Beware of calls from Amazon imposters – Canada News

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The COVID-19 pandemic has more people than ever before ordering from Amazon.

Scammers have found ways to cash in on the trend, with recent drawbacks like the Amazon Brushing scam.

With Amazon Prime Days just around the corner (October 13-14), just after Thanksgiving, promising shoppers big discounts and deals on the best products for the holiday season, scammers are already working with a new program targeting consumers. consumers.

The crooks masquerade as Amazon employees and call consumers claiming to need their account information.

How the scam works

You answer the phone and hear someone or a recorded message claiming to contact Amazon regarding an issue with your account. Messages reported to BBB Scam Tracker range from a fraudulent charge on your Prime card, a lost or damaged package, a declined credit card, or even an unfulfilled order for an iPhone 10. However, regardless of what is shared on the call, the end The result is the same: getting consumers to disclose their personal information. Some consumers said the scammers requested their credit card number and Amazon account login details. In other cases, the crooks request remote access to the consumer’s computer under the pretext of “helping” to solve the problem.

BBB has partnered with Amazon to share the following tips for consumers:

Be skeptical of unsolicited calls.There are instances where some Amazon services call customers. If you are not sure whether the caller is really from Amazon, hang up. Keep in mind that Amazon will never ask you to disclose or verify sensitive personal information or offer you a refund you don’t expect. Amazon will never ask you for remote access to your device. If a purchase or complaint about a purchase seems strange or unfamiliar, verify your account in a separate web browser or contact Amazon customer service to verify.

Ignore unsolicited messages that ask for your personal information. Amazon will never send you an unsolicited message asking you to provide sensitive personal information, such as your social insurance number, bank account number, or credit card details. If there is a problem with your payment method, you will receive a message by email or through the Amazon app asking you to go to your account to view the details.

Ignore calls for immediate action. Scammers try to trick you into acting mindlessly by creating a sense of urgency. Don’t fall for it!

Beware of unusual payment methods. Amazon will never ask you to make a payment outside of its website. Requests for payment by wire transfer, prepaid debit card, and cryptocurrency are almost always a sign of fraud.

Report it to Amazon. Any customer who receives a questionable email or call from someone posing as an Amazon employee should report it to Amazon customer service. Amazon is investigating these complaints and will take action, if necessary.

If you have been scammed, report your experience to BBB Scam Tracker. Your report can help others stay informed and avoid similar scams.

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