Tesco angers buyers with ‘automatically’ rounding bills to nearest pound


TESCO buyers claimed their bills were automatically rounded to the nearest £ 1 and the extra money was being given to an association without their permission.

Customers say staff did not ask if they wanted to participate in the charity fundraiser at the cashier.


Charitable donations at the caisse were not highlighted to some customersCrédits: Getty Images – Getty

Buyers can choose to round their bill to the nearest £ 1 when paying for groceries or gasoline.

Staff are expected to verify with buyers that they accept the donation.

The extra money goes to Tesco’s charitable partners: Cancer Research UK, the British Heart Foundation and Diabetes UK.

But one customer only noticed it was out of his pocket when comparing receipts with his partner.

Despite purchasing the item just 10 minutes apart, one was charged £ 7.20 and the other £ 8.

Jodie Holtom told the Mirror: “I know 80p is not a lot but times are tough right now.

“He realized when we got home that he was more blamed and said he was never asked if he wanted to contribute. ”

While another customer tweeted, “I didn’t know about that ’roundup’… until I got home from shopping and saw it labeled on the invoice. ”

And another customer tweeted that her elderly mother hadn’t been approached more than once.

“Three times, my elderly mother was not questioned and was not even aware of the scheme until I asked her to check her receipts,” they tweeted to Tesco.

This is not the first time that customers have been stung by the unknown supplement in the bagging area.

Some buyers encountered a similar problem in 2017 when the charity rounded up shopping bills to the nearest 10p.

In response to complaints on Twitter, Tesco apologized and said it would provide comments to stores.

A Tesco spokesperson said: “One of our checkout colleagues will ask customers if they want to donate when they pay for their purchases or on screen if they are using a self-checkout.

“We also have signs in our stores to let customers know about the campaign and how they can support it.

“The response to the campaign so far has been overwhelmingly positive and very few customers have responded that they don’t know they have donated. ”

Tesco is fundraising from September 1-3 and will match donations made through the fundraising program, as well as those made online or via text.

The supermarket highlighted how badly charities have been hit by the pandemic.

Tesco said on its website: “COVID-19 has seen the revenues of the three charities plummet, which has a major impact on their ability to conduct research on cures and treatments and to manage support services for the millions of people affected by these conditions.

“If the donations stop, their work stops. ”

Donations can be made via justgiving.com/campaign/tescoappeal or over the phone by sending DONATE to 70507 to donate £ 5.

Rylan stars in Tesco video as he announces Supermarket Sweep’s latest round

Charities across Great Britain thanked The Sun for grants from our 50th Anniversary Special Fund.

Last week, Tesco customers were unable to order groceries online after its website closed.

The same happened to Ocado shoppers this week as they tried to order Marks and Spencer food for the first time online.


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