Previously, several of the utilities had voluntarily agreed to extend the moratorium on closures for residential customers until September 30, 2020.
At the request of the ICC, the following utilities have agreed to extend until March 31, 2021 the moratorium on disconnections of utilities for low-income residential customers (qualified for the energy assistance program for low-income households) and those financially affected by COVID-19:
- Ameren Illinois
- Aqua Illinois
- American Illinois Water
- Commonwealth Edison
- Peoples Gas et North Shore Gas
- Illinois Public Services
MidAmerican will voluntarily extend the moratorium on disconnections for qualified residential customers of the Low-Income Home Energy Assistance Program until March 31, 2021 and is also considering additional options to help its customers during this unprecedented time.
In addition, Nicor Gas and Liberty Utilities have agreed to extend the moratorium on disconnections for all residential customers until March 31, 2021.
“The citizens of Illinois face extraordinary challenges as a result of the pandemic. Low-income families and those affected by COVID-19 should not have to worry about losing basic services like electricity, heat or fresh water, ”said President Carrie K. Zalewski. “The voluntary actions of these services will provide our most vulnerable citizens with some peace of mind, especially as the cold approaches. We appreciate utility companies for their responsiveness and action. ”
CCI reminds customers to call the utility company if you have missed bill payments or are having trouble paying your bill. No documentation or written proof is necessary, but you must make the phone call and verbalize your difficulty.
This action will ensure the continuity of the public service.
Deferred payment terms are also available for residential and small business customers who need help managing their utility bill obligations during these difficult times.
On June 18, 2020, the Council approved the historic COVID-19 relief agreements in File 20-0309, which were the product of negotiations between thirteen utility companies and numerous consumer groups and parties. .
In addition to extending moratoriums on disconnections and late payment fees, the agreements provided historic protections for consumers involving utility credit and collection practices, deferred payment agreements, temporary waivers of service charges. reconnection and new filing requirements.
Further information on the Stipulations, the commitments of each public service and the compliance reports are available on the website of the Commission in ICC file 20-0309.
To learn more about the commission’s response to COVID-19, please visit: www.icc.illinois.gov/home/