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“We really believe that we will be able to reinvest a significant amount of money back into the community at a time when people need it most,” she said Wednesday.
Technical issues delayed the August 7 draw by three weeks – longer than the Oilers’ playoffs.Some Albertans were unable to purchase tickets and other buyers were billed multiple times.
Minckler said the problems were caused by both high interest and people not filling out ticket forms correctly.
“People were in such a rush to buy tickets that they entered their email address incorrectly, which created all kinds of problems in terms of returning tickets or requesting a refund,” she said. .
Minckler said buyers had multiple opportunities to get refunds. The total pot of the draw fell by about $ 1 million once the refunds were made.
She said the foundation was working with the same service provider as the previous draws, but made some changes, including upgrading server capacity for the second time.
“We have improved the capacity of the server. We have a good ticket return process in place, ”she said.
“We have improved disclosure to consumers and we want to remind people about data entry and how important it is that the email they provide is their correct email address.
Minckler said anyone who purchases tickets will be part of the corresponding draw butif buyers have not received their tickets by 9:00 a.m. the next day, they should email [email protected] before noon.