Airline pilots and flight attendants speak out on face mask enforcement challenge
“There was no heated discussion,” said Degyansky, who described how a flight attendant told her other families with young children that they had escaped Southwest politics by eating all the food. flight. Degyansky then said that his son voluntarily wore his mask.
Southwest policy says that only children children under 2 are exempt from its rule that passengers wear face masks on board a flight and at the airport.
“We recognize that there may be times when a customer needs to briefly remove their face mask, for example, to eat, drink or take medication,” the Southwest mask policy read on its website. “However, we expect these instances to be very brief, and customers should cover their faces as soon as possible. “
Degyansky’s flight returned to the gate of Southwest Florida International Airport near Fort Myers, where the pair were told they would be booked again on a subsequent flight.
“I feel horrible that my son had to endure this,” said Degyansky, who ended up buying a $ 600 return ticket on another airline. to make the first day of care for her son.
In a statement to CNN, Southwest Airlines said it would not discuss details of the incident, but would contact Degyansky “to find out more about what could have happened.”
Other situations involving masks
The incident is not the first time that a family has come up against airline mask policies.
Last month, Southwest Airlines pulled a passenger and his 3-year-old son off a flight after the boy, who has autism, refused to wear a face mask and got angry.
Earlier this month, Delta Air Lines CEO Ed Bastian said 270 people were put on the airline’s no-fly list for refusing to wear a mask on board its flights.
“I’m absolutely not an anti-masker,” said Degyansky, who called parts of Southwest politics gray. zone.
“I think there has to be some level of additional questioning for there to be more consistency… more compassion on the part of the company. “