The 50-year-old uses a road-worthy Class 3 mobility scooter, registered with the DVLA and assumed to be served from the drive-thru windows of the fast food giant.
But Mark, who previously worked at a factory, was taken aback when branch staff told him they couldn’t sell to anyone on a mobility scooter – although McDonald’s policy is to serve them.
Mark, who has been using a mobility scooter for five years, said: “I was having trouble sleeping so I went down to the docks and thought I would have some food on the way home.
“There was a car in front of me, and I let them do their job, and there was no car behind me.
“It recorded on their sensor that I was in a vehicle – but I was told they don’t serve mobility scooters.
“I explained to the gentleman at the window that my scooter was a DVLA registered vehicle but I was told, ‘sorry sir, this is a mobility scooter, we don’t serve them’.
“I can’t drive because of the pain relievers I’m taking – I need liquid morphine.
“No person with a disability should feel that their disability is their fault. I was discouraged from visiting this branch. ”
Mark explained that the decision not to serve him left him feeling “discriminated against”.
He said: “I was ashamed of being disabled and the way I was treated I felt like I was discriminated against.
“There are many styles of mobility scooters. This is class 3, DVLA approved, it can drive on the road, it is insured and taxed.
“Once I explained to them that it was a class 3, they should have accepted that and taken the order and let me go. ”
According to its own website, McDonald’s state passageways are custom built for motor cars, vans, trucks and road-worthy mobility scooters.
McDonald’s has now apologized for the error and said restaurant staff failed to recognize the scooter as valid for service.
A spokesperson said: “We would like to apologize to the customer in question.
“We reminded the team of the procedure to follow to prevent this from happening again. Staff have now apologized directly to this customer. “