TUI provides update on vacations as they extend cancellation of trips to Spain


TUI has extended the holiday suspension in Spain for UK customers.The UK’s largest tour operator has canceled all trips to mainland Spain until at least August 17, while its schedules in Spain’s Balearic and Canary Islands are suspended until August 10.

The extension comes a week after the government imposed a 14-day quarantine requirement for people arriving from Spain and advised against non-essential travel to the country due to the coronavirus pandemic.

Andrew Flintham, Managing Director of TUI UK & Ireland, said: “The summer holiday period is the most important time of year for tour operators and so we are doing everything we can to help customers make it through their well-deserved vacation.

“The health and safety of our customers and colleagues is always our top priority.

“Importantly, we also call on the UK government to work closely with the travel industry and remove the blunt tools approach from quarantine and consider the rapid introduction of regional travel corridors.

“The level of uncertainty and confusion created this week is hurting business and customer confidence in travel.”

TUI cancellations – last update July 31:

• TUI holidays in mainland Spain departing on August 16, 2020 or before

• TUI holidays in the Balearic and Canary Islands departing on August 9, 2020 or before

• TUI holidays in Cyprus must depart on August 14, 2020 or before

TUI has canceled all trips to mainland Spain until at least August 17

• TUI holidays in Bulgaria must depart no later than October 31, 2020

• All Florida statutory holidays must depart November 30, 2020 or before

• TUI River Cruises cruises traveling on or before November 25, 2020

• TUI holidays on lakes and mountains from September 30, 2020

• TUI Tours traveling until October 31, 2020 or before

• Marella Cruises cruises on or before September 30, 2020 and all cruises detailed below

– All crossings on Marella Celebration

– Crossings on Marella Discovery 2 departing from Naples, Asia and the Middle East until April 30, 2021

– Crossings on Marella Dream from Palma until May 4, 2021

– Marella Discovery crossings no later than October 31, 2020, and departing Jamaica in December 2020 and January 2021, and crossings on February 2 and 9, 2021

– Marella Explorer 2 crossings from Naples between May 5, 2021 and October 20, 2021, and the 90s cruise against 00s Sunsets on September 5, 2020

On Thursday, TUI announced plans to close almost a third of its department stores in the UK and Republic of Ireland to cut costs and respond to changes in customer behavior.

Meanwhile, Hungarian airline Wizz Air is offering discounted ‘rescue fares’ to Jet2 customers whose flights to and from the Spanish islands have also been canceled.

Jet2 customers have had return flights to the UK canceled and have been urged to return earlier than scheduled, with the airline telling them it has flights available until August 3.


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