TTC to start issuing refunds today for monthly passes that were not used at the start of the pandemic


TTC monthly pass holders who completely stopped taking transit at the start of the COVID-19 pandemic in March will start receiving refunds on their PRESTO cards today, but it could take months for everything to happen. the world be healed.

The refund will result in the issuance of pro-rated credits for each day that monthly pass holders did not use their PRESTO card between March 18 and the end of April.

The TTC says that once the credit appears in a passenger’s account, they will either have to type their card into a PRESTO reader or into an ATM to receive it.

“By providing credit, we are making sure that some of our most loyal transit customers are fairly reimbursed,” Mayor John Tory said in a press release announcing the official launch of the program. “It’s the right thing to do and I’m proud the TTC has worked with PRESTO to move this forward. ”

The TTC approved the rebate program in June at a cost of $ 13 million, but Tory told CP24 it “took a while to tune up the mechanics.”

While credits will start showing up on some PRESTO accounts from today, TTC says it could take until the end of November to process all credits “due to the volume of eligible customers” .

The number of TTC users fell by 80% at the start of the pandemic.


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