STA, which employed 500 people at 50 branches in the UK, ceased operations on Friday, ABTA, the trade association for tour operators and tour operators, confirmed.
A statement posted on his Twitter account read: “To our valued customers, due to the recent announcement of the cessation of STA Travel UK activities, our team unfortunately cannot assist you at this time.
“Please be assured that if you had a previous reservation with us, or if you maintain a direct reservation, you will receive further communications in the coming days. We apologize for the inconvenience and the limited information currently available to you. ”
Staff have spoken out to mourn the loss of STA. Eleanor Hamshere said: “It is absolutely heartbreaking, I have been working for them for 2 years but they have been a part of my life for 10 years. I am devastated because working for STA is not just a job, it’s a lifestyle with all the family of friends accompanying it. ”
Tarique Chowdhury, who worked in the Oxford and Cambridge stores between 1991 and 1993, said: “We got to talk about more than just a flight and a hotel, it was the experience. This is what people want these days. ”
ABTA said the majority of vacations booked were packages protected by the Civil Aviation Authority’s ATOL program, meaning customers should be able to get a refund.
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