Santander’s online banking system crashes, leaving millions of customers unable to access their accounts
- The accident occurs on the last Friday of the month – often the payday of many workers
- It also leaves customers with a headache before the holiday weekend.
- The bank said its team “is working hard to resolve this issue as quickly as possible”
Santander customers were unable to access their bank accounts online for what appeared to be several hours today.
The bank said on Twitter that there were issues with online banking, although some users still appeared to be able to access the app.
Its social media accounts have been inundated with complaints from customers desperate to transact on the last Friday of the month – payday for many workers.
Santander customers were unable to access their bank accounts online for what appeared to be several hours today
A frustrated customer wrote: “My pay at work didn’t go through even though it was sent. And I can’t access my online accounts to pay my rent ‘
Others stressed that they had to pay staff and asked if penalty issues resulting from late payments would be covered by the bank.
The blackout also comes ahead of the bank holiday weekend, during which millions of people will be spending money.
One frustrated user described it as “maybe the worst day to have a problem”.
Another said: “My work pay was not successful even though it was sent. And I can’t access my online accounts to pay my rent.
A third added: “Surely you need to do something about this? It’s been hours now, and the last Friday of the month too! You have some banking business to do today, so sort it out!
Another joked, “Looks like @santanderuk broke up early for the long weekend!” “
Others stressed that they had to pay staff and asked if penalty issues resulting from late payments as a result would be covered by the bank.
Santander said in a tweet: “We are currently having issues with customers logging into online banking.
“Our team is working hard to resolve this issue as quickly as possible. If you need to sign in, please try again later. ‘
Reports from users on Twitter suggest the outage may have been going on for around 9 a.m. on Friday morning, while Santander made its statement around 1 p.m.
A Santander spokesperson told MailOnline: “We apologize for the issues some customers faced earlier today while using our digital banking services.
“These have now been corrected and we can confirm that all payments due today have been processed. “